APA (7th ed.) Citation

Kador. (2009). Effective apology: Mending fences, building bridges, and restoring trust. Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Kador. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco, CA: Berrett-Koehler Publishers, 2009.

MLA (8th ed.) Citation

Kador. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Publishers, 2009.

Warning: These citations may not always be 100% accurate.