Swets. (1987). The art of talking so that people will listen: Getting through to family, friends and business associates. Prentice.
Chicago Style (17th ed.) CitationSwets. The Art of Talking so That People Will Listen: Getting Through to Family, Friends and Business Associates. New York: Prentice, 1987.
MLA (8th ed.) CitationSwets. The Art of Talking so That People Will Listen: Getting Through to Family, Friends and Business Associates. Prentice, 1987.
Warning: These citations may not always be 100% accurate.