APA (7th ed.) Citation

Chai. (2000). The relationship between the soft elements of critical success factors and TQM tangible efects in Malaysian Industries. Universiti Teknologi Malaysia.

Chicago Style (17th ed.) Citation

Chai. The Relationship Between the Soft Elements of Critical Success Factors and TQM Tangible Efects in Malaysian Industries. Skudai, Johor: Universiti Teknologi Malaysia, 2000.

MLA (8th ed.) Citation

Chai. The Relationship Between the Soft Elements of Critical Success Factors and TQM Tangible Efects in Malaysian Industries. Universiti Teknologi Malaysia, 2000.