The customer culture imperative a leader's guide to driving superior performance

Bibliographic Details
Main Author: Brown
Format: Book
Language:English
Published: New York McGraw-Hill Education 2014
Series:Business
Subjects:
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040 |a mod 
041 |a eng 
020 0 0 |a 9780071821148 (hbk.) 
090 0 0 |a 658.812  |b BRO  |e 2014 
100 1 0 |a Brown  |h Linden  |y 1938 
245 1 4 |a The customer culture imperative  |b a leader's guide to driving superior performance  |c Dr. Linden R. Brown and Chris L. Brown 
260 0 0 |a New York  |b McGraw-Hill Education  |c 2014 
300 |a xvii, 318 p.  |b ill.  |c 24 cm 
440 0 0 |a Business 
504 0 0 |a Includes bibliographical references and index 
650 0 0 |a Consumer satisfaction 
650 0 0 |a Customer services 
650 0 0 |a Leadership 
700 1 1 |a Brown  |h Chris L 
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