The effectiveness of Ishikawa diagram of TQM thinking tools in the teaching and learning of ESP cource for navy young officers
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| Format: | Book |
| Language: | English |
| Published: |
Serdang, Selangor
Universiti Putra Malaysia
2003
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| Subjects: |
| Physical Description: | xvi, 219 p. 30 cm |
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| Bibliography: | Includes references and index |