APA (7th ed.) Citation

Liker & Ross. (2016). The Toyota way to service excellence: Lean transformation in service organizations (1 Edition.). McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Liker and Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 1 Edition. New York: McGraw-Hill Education, 2016.

MLA (8th ed.) Citation

Liker and Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 1 Edition. McGraw-Hill Education, 2016.