APA (7th ed.) Citation

Annamalah, S., Munusamy, J., Chelliah, S., Sulaiman, M., & Pandian, S. (2011). Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector. IDOSI Publication.

Chicago Style (17th ed.) Citation

Annamalah, Sanmugam, Jayaraman Munusamy, Shankar Chelliah, Mohamed Sulaiman, and Sivamurugan Pandian. Service Quality Transformation and Its Impact on Customer Satisfaction and Loyalty in Malaysian Retail Banking Sector. IDOSI Publication, 2011.

MLA (8th ed.) Citation

Annamalah, Sanmugam, et al. Service Quality Transformation and Its Impact on Customer Satisfaction and Loyalty in Malaysian Retail Banking Sector. IDOSI Publication, 2011.