Services quality in higher education institution: perspective from students with different abilities

Abstract Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast...

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Bibliographic Details
Main Authors: Hamedon, Siti Rohimi, Saad, Nurulwahida
Format: Conference or Workshop Item
Language:English
English
Published: 2012
Subjects:
Online Access:http://irep.iium.edu.my/15827/
http://irep.iium.edu.my/15827/1/UCEC2012-abstract.pdf
http://irep.iium.edu.my/15827/2/-UCEC2012.pdf