Problems in implementation of ISO 9001 quality management system among Malaysian contractors
The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia i...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf |
| Summary: | The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is
very low if compared with the total number of contractors in the country. The objectives of this research
are to determine the human-related problems associated with the implementation of ISO 9001 quality
management system based on the perceptions of the ISO 9001 certified contractors and propose solutions
for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for
the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four
(14.47% from the total questionnaire sent) responses received. The major human-related problems
identified from the results a questionnaire survey are staff’s lack of experience to exercise the system,
lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the
experience of staff for the ISO 9001 quality management system, appropriate training courses to be
provided to the relevant staff. In addition to that, the organizations should recruit more staff which are
capable and experience on ISO 9001 quality management system. As for the problems of lack of
commitment and initiative among staff towards the implementation of the quality management system, it
is recommended that quality culture should be inculcated in construction organizations and positive
enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality
management system should be taken. |
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