Problems in implementation of ISO 9001 quality management system among Malaysian contractors

The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia i...

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Main Authors: Tan, Chin Keng, Yeoh, Kah Ching
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
Online Access:http://irep.iium.edu.my/2022/
http://irep.iium.edu.my/2022/
http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf
id iium-2022
recordtype eprints
spelling iium-20222016-02-15T00:54:44Z http://irep.iium.edu.my/2022/ Problems in implementation of ISO 9001 quality management system among Malaysian contractors Tan, Chin Keng Yeoh, Kah Ching HD28 Management. Industrial Management The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is very low if compared with the total number of contractors in the country. The objectives of this research are to determine the human-related problems associated with the implementation of ISO 9001 quality management system based on the perceptions of the ISO 9001 certified contractors and propose solutions for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four (14.47% from the total questionnaire sent) responses received. The major human-related problems identified from the results a questionnaire survey are staff’s lack of experience to exercise the system, lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the experience of staff for the ISO 9001 quality management system, appropriate training courses to be provided to the relevant staff. In addition to that, the organizations should recruit more staff which are capable and experience on ISO 9001 quality management system. As for the problems of lack of commitment and initiative among staff towards the implementation of the quality management system, it is recommended that quality culture should be inculcated in construction organizations and positive enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality management system should be taken. 2010-12-13 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf Tan, Chin Keng and Yeoh, Kah Ching (2010) Problems in implementation of ISO 9001 quality management system among Malaysian contractors. In: 4th International Borneo Business Conference 2010, 13-15 December 2010, Miri, Sarawak. http://www.feb.unimas.my/ibbc2010/info.html
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Tan, Chin Keng
Yeoh, Kah Ching
Problems in implementation of ISO 9001 quality management system among Malaysian contractors
description The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is very low if compared with the total number of contractors in the country. The objectives of this research are to determine the human-related problems associated with the implementation of ISO 9001 quality management system based on the perceptions of the ISO 9001 certified contractors and propose solutions for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four (14.47% from the total questionnaire sent) responses received. The major human-related problems identified from the results a questionnaire survey are staff’s lack of experience to exercise the system, lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the experience of staff for the ISO 9001 quality management system, appropriate training courses to be provided to the relevant staff. In addition to that, the organizations should recruit more staff which are capable and experience on ISO 9001 quality management system. As for the problems of lack of commitment and initiative among staff towards the implementation of the quality management system, it is recommended that quality culture should be inculcated in construction organizations and positive enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality management system should be taken.
format Conference or Workshop Item
author Tan, Chin Keng
Yeoh, Kah Ching
author_facet Tan, Chin Keng
Yeoh, Kah Ching
author_sort Tan, Chin Keng
title Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_short Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_full Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_fullStr Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_full_unstemmed Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_sort problems in implementation of iso 9001 quality management system among malaysian contractors
publishDate 2010
url http://irep.iium.edu.my/2022/
http://irep.iium.edu.my/2022/
http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf
first_indexed 2023-09-18T20:09:33Z
last_indexed 2023-09-18T20:09:33Z
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