Hassan Abdalla Hashim, A., & Mohd Aman, A. H. (2011). Development of the service recovery time and signaling cost function. IIUM Press.
Chicago Style (17th ed.) CitationHassan Abdalla Hashim, Aisha, and Azana Hafizah Mohd Aman. Development of the Service Recovery Time and Signaling Cost Function. IIUM Press, 2011.
MLA (8th ed.) CitationHassan Abdalla Hashim, Aisha, and Azana Hafizah Mohd Aman. Development of the Service Recovery Time and Signaling Cost Function. IIUM Press, 2011.
Warning: These citations may not always be 100% accurate.