Interaction design of the Malaysian e-government portal.

The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In t...

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Bibliographic Details
Main Author: Mahmud, Murni
Format: Book Chapter
Language:English
Published: IIUM Press 2011
Subjects:
Online Access:http://irep.iium.edu.my/21728/
http://irep.iium.edu.my/21728/
http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf
id iium-21728
recordtype eprints
spelling iium-217282012-07-10T02:48:33Z http://irep.iium.edu.my/21728/ Interaction design of the Malaysian e-government portal. Mahmud, Murni QA75 Electronic computers. Computer science The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In this study, the protal interaction was evaluated using a heuristic evaluation method which comprised usability, accesibilty and attractiveness. The findings showed that the participants were satisfied with the portal's interaction design. However, the overall task performance was less efficient. The findings from this study has provided a better understanding of the interaction behaviour toward the Malaysian e-government portal and yielded some recommendations for better design of interaction. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf Mahmud, Murni (2011) Interaction design of the Malaysian e-government portal. In: Information Technology Issues and Applications in Malaysia : A Collection of Articles. IIUM Press, Kuala Lumpur, pp. 23-48. ISBN 9789674180034 http://rms.research.iium.edu.my/bookstore/default.aspx
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Mahmud, Murni
Interaction design of the Malaysian e-government portal.
description The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In this study, the protal interaction was evaluated using a heuristic evaluation method which comprised usability, accesibilty and attractiveness. The findings showed that the participants were satisfied with the portal's interaction design. However, the overall task performance was less efficient. The findings from this study has provided a better understanding of the interaction behaviour toward the Malaysian e-government portal and yielded some recommendations for better design of interaction.
format Book Chapter
author Mahmud, Murni
author_facet Mahmud, Murni
author_sort Mahmud, Murni
title Interaction design of the Malaysian e-government portal.
title_short Interaction design of the Malaysian e-government portal.
title_full Interaction design of the Malaysian e-government portal.
title_fullStr Interaction design of the Malaysian e-government portal.
title_full_unstemmed Interaction design of the Malaysian e-government portal.
title_sort interaction design of the malaysian e-government portal.
publisher IIUM Press
publishDate 2011
url http://irep.iium.edu.my/21728/
http://irep.iium.edu.my/21728/
http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf
first_indexed 2023-09-18T20:33:09Z
last_indexed 2023-09-18T20:33:09Z
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