Modeling E-Government adoption: trust, perceived risk and political efficacy

The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government i...

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Main Authors:	Hussein, Ramlah, Mohamed, Norshidah, Ahlan, Abdul Rahman, Mahmud, Murni
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://irep.iium.edu.my/22661/ http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf

id	iium-22661
recordtype	eprints
spelling	iium-226612017-06-19T00:45:25Z http://irep.iium.edu.my/22661/ Modeling E-Government adoption: trust, perceived risk and political efficacy Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni QA75 Electronic computers. Computer science The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government initiative has been introduced since ten years ago aiming at building a more effective and efficient way to communicate and transact with the citizens and industries. One of the projects is Online Tax System or e-Filing that has gained its popularity since it was launched in 2006. But the obstacles remain concern taxpayers who are really anxious about the technology, lacking of technical skills, or do not trust of any online transaction. This has led the researchers to investigate the factors that might contribute to taxpayer’s intention to use e-Filing system. Against this backdrop, this research intends to study about Government to Citizens (G2C) adoption in Malaysia by integrating the Technology Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory and Perceived Characteristics of Innovating (PCI) as a research framework. Other factors that are believed in influencing citizens’ intention to use G2C system are also examined in the study they are social influence, web-based service quality, trust of the internet, trust of the government, and perceived risk. The results demonstrate that trust of the government and web-based service quality are found to be a significant factors influencing citizens’ intention to use e-Filing. Key implications for theory and practice are also discussed. 2010 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf Hussein, Ramlah and Mohamed, Norshidah and Ahlan, Abdul Rahman and Mahmud, Murni (2010) Modeling E-Government adoption: trust, perceived risk and political efficacy. In: IIUM Research, Innovation & Invention Exhibition (IRIIE 2010), 26 - 27 January 2010, Kuala Lumpur. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni Modeling E-Government adoption: trust, perceived risk and political efficacy
description	The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government initiative has been introduced since ten years ago aiming at building a more effective and efficient way to communicate and transact with the citizens and industries. One of the projects is Online Tax System or e-Filing that has gained its popularity since it was launched in 2006. But the obstacles remain concern taxpayers who are really anxious about the technology, lacking of technical skills, or do not trust of any online transaction. This has led the researchers to investigate the factors that might contribute to taxpayer’s intention to use e-Filing system. Against this backdrop, this research intends to study about Government to Citizens (G2C) adoption in Malaysia by integrating the Technology Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory and Perceived Characteristics of Innovating (PCI) as a research framework. Other factors that are believed in influencing citizens’ intention to use G2C system are also examined in the study they are social influence, web-based service quality, trust of the internet, trust of the government, and perceived risk. The results demonstrate that trust of the government and web-based service quality are found to be a significant factors influencing citizens’ intention to use e-Filing. Key implications for theory and practice are also discussed.
format	Conference or Workshop Item
author	Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni
author_facet	Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni
author_sort	Hussein, Ramlah
title	Modeling E-Government adoption: trust, perceived risk and political efficacy
title_short	Modeling E-Government adoption: trust, perceived risk and political efficacy
title_full	Modeling E-Government adoption: trust, perceived risk and political efficacy
title_fullStr	Modeling E-Government adoption: trust, perceived risk and political efficacy
title_full_unstemmed	Modeling E-Government adoption: trust, perceived risk and political efficacy
title_sort	modeling e-government adoption: trust, perceived risk and political efficacy
publishDate	2010
url	http://irep.iium.edu.my/22661/ http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf
first_indexed	2023-09-18T20:34:29Z
last_indexed	2023-09-18T20:34:29Z
_version_	1777408954131808256

Modeling E-Government adoption: trust, perceived risk and political efficacy

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