The quest for quality services: does SERVQUAL perfectly measure the university services?
A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested.
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| Format: | Book Chapter |
| Language: | English |
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IIUM Press
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/1/Chapter_11.pdf |
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iium-25603 |
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eprints |
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iium-256032012-08-28T06:48:24Z http://irep.iium.edu.my/25603/ The quest for quality services: does SERVQUAL perfectly measure the university services? Himphinit, Musakkid Mohd Ali, Hairuddin L Education (General) A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25603/1/Chapter_11.pdf Himphinit, Musakkid and Mohd Ali, Hairuddin (2011) The quest for quality services: does SERVQUAL perfectly measure the university services? In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 155-167. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
L Education (General) |
| spellingShingle |
L Education (General) Himphinit, Musakkid Mohd Ali, Hairuddin The quest for quality services: does SERVQUAL perfectly measure the university services? |
| description |
A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested. |
| format |
Book Chapter |
| author |
Himphinit, Musakkid Mohd Ali, Hairuddin |
| author_facet |
Himphinit, Musakkid Mohd Ali, Hairuddin |
| author_sort |
Himphinit, Musakkid |
| title |
The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_short |
The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_full |
The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_fullStr |
The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_full_unstemmed |
The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_sort |
quest for quality services: does servqual perfectly measure the university services? |
| publisher |
IIUM Press |
| publishDate |
2011 |
| url |
http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/1/Chapter_11.pdf |
| first_indexed |
2023-09-18T20:38:09Z |
| last_indexed |
2023-09-18T20:38:09Z |
| _version_ |
1777409185369030656 |