Factors influence switching behavior of Islamic bank customers : does syariah issue matter?

An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their cu...

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Main Authors:	Abduh, Muhamad, Kassim, Salina, Dahari, Zainurin
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Subjects:	HG Finance KBP1 Islamic law.Shariah.Fiqh
Online Access:	http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf

id	iium-26367
recordtype	eprints
spelling	iium-263672012-12-03T01:15:12Z http://irep.iium.edu.my/26367/ Factors influence switching behavior of Islamic bank customers : does syariah issue matter? Abduh, Muhamad Kassim, Salina Dahari, Zainurin HG Finance KBP1 Islamic law.Shariah.Fiqh An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is o evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank. 2012 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf Abduh, Muhamad and Kassim, Salina and Dahari, Zainurin (2012) Factors influence switching behavior of Islamic bank customers : does syariah issue matter? In: Islamic Banking, Accounting and Finance Conference 2012, 2-3 October, 2012, USIM. http://ibaf2012.webs.com/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HG Finance KBP1 Islamic law.Shariah.Fiqh
spellingShingle	HG Finance KBP1 Islamic law.Shariah.Fiqh Abduh, Muhamad Kassim, Salina Dahari, Zainurin Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
description	An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is o evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank.
format	Conference or Workshop Item
author	Abduh, Muhamad Kassim, Salina Dahari, Zainurin
author_facet	Abduh, Muhamad Kassim, Salina Dahari, Zainurin
author_sort	Abduh, Muhamad
title	Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
title_short	Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
title_full	Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
title_fullStr	Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
title_full_unstemmed	Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
title_sort	factors influence switching behavior of islamic bank customers : does syariah issue matter?
publishDate	2012
url	http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf
first_indexed	2023-09-18T20:39:18Z
last_indexed	2023-09-18T20:39:18Z
_version_	1777409257823535104

Factors influence switching behavior of Islamic bank customers : does syariah issue matter?

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