Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia

An effective communication in building management depends on the quality, safety and service of its system between maintenance management and building occupants particularly on the operation and maintenance activities. The crucial issue in building management is to develop communication system betwe...

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Main Authors:	Yahya, Mohamad Ridzuan, Ibrahim, Md. Najib
Format:	Article
Language:	English
Published:	Ontario International Development Agency 2012
Subjects:	NA4100 Special classes of buildings
Online Access:	http://irep.iium.edu.my/26799/ http://irep.iium.edu.my/26799/ http://irep.iium.edu.my/26799/1/paper-2012-2.pdf

id	iium-26799
recordtype	eprints
spelling	iium-267992012-11-21T00:19:10Z http://irep.iium.edu.my/26799/ Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia Yahya, Mohamad Ridzuan Ibrahim, Md. Najib NA4100 Special classes of buildings An effective communication in building management depends on the quality, safety and service of its system between maintenance management and building occupants particularly on the operation and maintenance activities. The crucial issue in building management is to develop communication system between maintenance management and building occupants in order to support value aspect in the building. Study on communication in the maintenance management has generally concentrated on the briefing process and the maintenance process. This research identified three attributes of the existing condition of communication system in maintenance management specifically safety practice, management quality and professionalism in operation and maintenance management. Eleven high rise office buildings in Klang Valley, Malaysia have been randomly selected for the study which involving two groups of respondents. In-house maintenance management personnel (MM) and outsourced contractors/consultants (OS) are in maintenance management group whereas building owners (BO) and tenants (T) as the building occupant group have been unstructured interviewed based on the value aspects of communication factors. The results had shown that unsafe practice, inadequate management and unprofessional maintenance management which effected from miscommunication among them in the whole level tasks. In addition, major issues of maintenance management tools: unavailable building policy, poor management of documents, also weak monitoring toward maintenance activities contributed to the insufficient communication system in maintenance management. The paper concludes that a systematic communication system between maintenance management group and building occupant group does not exist yet in high rise office buildings. Ontario International Development Agency 2012 Article PeerReviewed application/pdf en http://irep.iium.edu.my/26799/1/paper-2012-2.pdf Yahya, Mohamad Ridzuan and Ibrahim, Md. Najib (2012) Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia. OIDA International Journal of Sustainable Development, 4 (6). pp. 77-84. ISSN 1923-6662 (O), 1923-6654 (P) http://www.ssrn.com/link/OIDA-Intl-Journal-Sustainable-Dev.html
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	NA4100 Special classes of buildings
spellingShingle	NA4100 Special classes of buildings Yahya, Mohamad Ridzuan Ibrahim, Md. Najib Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
description	An effective communication in building management depends on the quality, safety and service of its system between maintenance management and building occupants particularly on the operation and maintenance activities. The crucial issue in building management is to develop communication system between maintenance management and building occupants in order to support value aspect in the building. Study on communication in the maintenance management has generally concentrated on the briefing process and the maintenance process. This research identified three attributes of the existing condition of communication system in maintenance management specifically safety practice, management quality and professionalism in operation and maintenance management. Eleven high rise office buildings in Klang Valley, Malaysia have been randomly selected for the study which involving two groups of respondents. In-house maintenance management personnel (MM) and outsourced contractors/consultants (OS) are in maintenance management group whereas building owners (BO) and tenants (T) as the building occupant group have been unstructured interviewed based on the value aspects of communication factors. The results had shown that unsafe practice, inadequate management and unprofessional maintenance management which effected from miscommunication among them in the whole level tasks. In addition, major issues of maintenance management tools: unavailable building policy, poor management of documents, also weak monitoring toward maintenance activities contributed to the insufficient communication system in maintenance management. The paper concludes that a systematic communication system between maintenance management group and building occupant group does not exist yet in high rise office buildings.
format	Article
author	Yahya, Mohamad Ridzuan Ibrahim, Md. Najib
author_facet	Yahya, Mohamad Ridzuan Ibrahim, Md. Najib
author_sort	Yahya, Mohamad Ridzuan
title	Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
title_short	Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
title_full	Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
title_fullStr	Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
title_full_unstemmed	Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia
title_sort	effective communication system between building occupants and maintenance management: a study in high rise office building, klang valley, malaysia
publisher	Ontario International Development Agency
publishDate	2012
url	http://irep.iium.edu.my/26799/ http://irep.iium.edu.my/26799/ http://irep.iium.edu.my/26799/1/paper-2012-2.pdf
first_indexed	2023-09-18T20:39:52Z
last_indexed	2023-09-18T20:39:52Z
_version_	1777409292742164480

Effective communication system between building occupants and maintenance management: a study in high rise office building, Klang Valley, Malaysia

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