Performance Management System at a Malaysian Higher Education Institution: a case study

This case study illustrates the design of a new performance measurement and management system for a Malaysian international higher learning institution (HLI). The case describes the processes involved in the design and implementation of a central system and the cascading to all kulliyyahs , centres...

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Main Author:	Abdullah, Nur Anisah
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/2727/ http://irep.iium.edu.my/2727/ http://irep.iium.edu.my/2727/1/PM%40IIUM_080711.pdf

id	iium-2727
recordtype	eprints
spelling	iium-27272011-09-28T01:43:58Z http://irep.iium.edu.my/2727/ Performance Management System at a Malaysian Higher Education Institution: a case study Abdullah, Nur Anisah HF5001 Business. Business Administration This case study illustrates the design of a new performance measurement and management system for a Malaysian international higher learning institution (HLI). The case describes the processes involved in the design and implementation of a central system and the cascading to all kulliyyahs , centres, divisions, and institutes. It explores the reasons for the new system, and looks at the design of a system of control tailored to the needs of the institution. The observations give an understanding about the challenges faced by a higher learning institution and its plight in search of a tool that facilitates decision-making and the management of strategy. Evidence reiterates similar concerns raised in various reports on how the effectiveness of performance measurement system depended on several elements, which include the need to (i) ensure buy-in through participation from various levels of staff during design phase, where this buy-in helped roll-out implementation more effectively; (ii) alignment of measures to organisational objectives to assure relevance; (iii) an integrated central database to ameliorate the labour intensiveness of data collection; and (iv) realise the investments of time and resources required for a performance measurement system to progress through phases of development and maturity before any sense making. The case reports a positive and beneficial experience for senior officials where their engagement in the development phases supported an improved understanding of the direction of the institution; and that the implementation of the new system provided them with a platform to review and discuss performance or non-performance, a process which informed and facilitated the management of strategy. 2010-12-15 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/2727/1/PM%40IIUM_080711.pdf Abdullah, Nur Anisah (2010) Performance Management System at a Malaysian Higher Education Institution: a case study. In: 4th International Borneo Business Conference, 13-15 December 2010, Miri, Sarawak, Malaysia. http://www.feb.unimas.my/ibbc2010/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Abdullah, Nur Anisah Performance Management System at a Malaysian Higher Education Institution: a case study
description	This case study illustrates the design of a new performance measurement and management system for a Malaysian international higher learning institution (HLI). The case describes the processes involved in the design and implementation of a central system and the cascading to all kulliyyahs , centres, divisions, and institutes. It explores the reasons for the new system, and looks at the design of a system of control tailored to the needs of the institution. The observations give an understanding about the challenges faced by a higher learning institution and its plight in search of a tool that facilitates decision-making and the management of strategy. Evidence reiterates similar concerns raised in various reports on how the effectiveness of performance measurement system depended on several elements, which include the need to (i) ensure buy-in through participation from various levels of staff during design phase, where this buy-in helped roll-out implementation more effectively; (ii) alignment of measures to organisational objectives to assure relevance; (iii) an integrated central database to ameliorate the labour intensiveness of data collection; and (iv) realise the investments of time and resources required for a performance measurement system to progress through phases of development and maturity before any sense making. The case reports a positive and beneficial experience for senior officials where their engagement in the development phases supported an improved understanding of the direction of the institution; and that the implementation of the new system provided them with a platform to review and discuss performance or non-performance, a process which informed and facilitated the management of strategy.
format	Conference or Workshop Item
author	Abdullah, Nur Anisah
author_facet	Abdullah, Nur Anisah
author_sort	Abdullah, Nur Anisah
title	Performance Management System at a Malaysian Higher Education Institution: a case study
title_short	Performance Management System at a Malaysian Higher Education Institution: a case study
title_full	Performance Management System at a Malaysian Higher Education Institution: a case study
title_fullStr	Performance Management System at a Malaysian Higher Education Institution: a case study
title_full_unstemmed	Performance Management System at a Malaysian Higher Education Institution: a case study
title_sort	performance management system at a malaysian higher education institution: a case study
publishDate	2010
url	http://irep.iium.edu.my/2727/ http://irep.iium.edu.my/2727/ http://irep.iium.edu.my/2727/1/PM%40IIUM_080711.pdf
first_indexed	2023-09-18T20:10:21Z
last_indexed	2023-09-18T20:10:21Z
_version_	1777407435515887616

Performance Management System at a Malaysian Higher Education Institution: a case study

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