Organizational approach to Total Quality Management: a case study

Organizational approach to Total Quality Management: a case study

Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has outlined Total Quality Management (TQM) by means of seven core principles: (1) top management commitment, (2) strategic quality planning, (3) customer focus, (4) training and recognition, (5) enhancing teamwork, (6) perf...

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Bibliographic Details
Main Authors: Islam, Rafikul, Mustafa, Mohamad Reeduan
Format: Article
Language:English
Published: University of Malaya 2008
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/27730/
http://irep.iium.edu.my/27730/
http://irep.iium.edu.my/27730/1/AJBA.pdf
id iium-27730
recordtype eprints
spelling iium-277302013-03-25T06:39:35Z http://irep.iium.edu.my/27730/ Organizational approach to Total Quality Management: a case study Islam, Rafikul Mustafa, Mohamad Reeduan HF5001 Business. Business Administration Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has outlined Total Quality Management (TQM) by means of seven core principles: (1) top management commitment, (2) strategic quality planning, (3) customer focus, (4) training and recognition, (5) enhancing teamwork, (6) performance measurement, and (7) quality assurance. Malaysian organizations are encouraged to apply these core principles in order to attain competitive advantage in the marketplace. The present study is conducted to survey the level of awareness and implementation of those principles in a Malaysian organization. The data have been collected through a questionnaire survey and interview. Seventy two of the total of 125 employees of the organization participated in the survey. Details of the findings are discussed and implications are highlighted. University of Malaya 2008 Article PeerReviewed application/pdf en http://irep.iium.edu.my/27730/1/AJBA.pdf Islam, Rafikul and Mustafa, Mohamad Reeduan (2008) Organizational approach to Total Quality Management: a case study. Asian Journal of Business and Accounting, 1 (2). pp. 19-38. ISSN 1985-4064 http://ajba.um.edu.my/filebank/published_article/407/Vol1(2)-Article2.pdf
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Islam, Rafikul
Mustafa, Mohamad Reeduan
Organizational approach to Total Quality Management: a case study
description Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has outlined Total Quality Management (TQM) by means of seven core principles: (1) top management commitment, (2) strategic quality planning, (3) customer focus, (4) training and recognition, (5) enhancing teamwork, (6) performance measurement, and (7) quality assurance. Malaysian organizations are encouraged to apply these core principles in order to attain competitive advantage in the marketplace. The present study is conducted to survey the level of awareness and implementation of those principles in a Malaysian organization. The data have been collected through a questionnaire survey and interview. Seventy two of the total of 125 employees of the organization participated in the survey. Details of the findings are discussed and implications are highlighted.
format Article
author Islam, Rafikul
Mustafa, Mohamad Reeduan
author_facet Islam, Rafikul
Mustafa, Mohamad Reeduan
author_sort Islam, Rafikul
title Organizational approach to Total Quality Management: a case study
title_short Organizational approach to Total Quality Management: a case study
title_full Organizational approach to Total Quality Management: a case study
title_fullStr Organizational approach to Total Quality Management: a case study
title_full_unstemmed Organizational approach to Total Quality Management: a case study
title_sort organizational approach to total quality management: a case study
publisher University of Malaya
publishDate 2008
url http://irep.iium.edu.my/27730/
http://irep.iium.edu.my/27730/
http://irep.iium.edu.my/27730/1/AJBA.pdf
first_indexed 2023-09-18T20:41:06Z
last_indexed 2023-09-18T20:41:06Z
_version_ 1777409370609418240

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