Assessing government to business services performance: the role of human and organizational factors

In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service perfor...

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Main Authors:	Hussin, Husnayati, Kassim, Erne Suzila
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	T Technology (General)
Online Access:	http://irep.iium.edu.my/2948/ http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf

id	iium-2948
recordtype	eprints
spelling	iium-29482011-12-01T07:04:15Z http://irep.iium.edu.my/2948/ Assessing government to business services performance: the role of human and organizational factors Hussin, Husnayati Kassim, Erne Suzila T Technology (General) In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation. 2010 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf Hussin, Husnayati and Kassim, Erne Suzila (2010) Assessing government to business services performance: the role of human and organizational factors. In: 14th Pacific Asia Conference on Information Systems (PACIS2010), 9 - 12 July, 2010, Taiwan.
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Hussin, Husnayati Kassim, Erne Suzila Assessing government to business services performance: the role of human and organizational factors
description	In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation.
format	Conference or Workshop Item
author	Hussin, Husnayati Kassim, Erne Suzila
author_facet	Hussin, Husnayati Kassim, Erne Suzila
author_sort	Hussin, Husnayati
title	Assessing government to business services performance: the role of human and organizational factors
title_short	Assessing government to business services performance: the role of human and organizational factors
title_full	Assessing government to business services performance: the role of human and organizational factors
title_fullStr	Assessing government to business services performance: the role of human and organizational factors
title_full_unstemmed	Assessing government to business services performance: the role of human and organizational factors
title_sort	assessing government to business services performance: the role of human and organizational factors
publishDate	2010
url	http://irep.iium.edu.my/2948/ http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf
first_indexed	2023-09-18T20:10:38Z
last_indexed	2023-09-18T20:10:38Z
_version_	1777407453791518720

Assessing government to business services performance: the role of human and organizational factors

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