An empirical study on the risk management strategies IT outsourcing in Malaysia public sector

The complexities of IT outsourcing (ITO) projects require an emphasis on proper and effective project risk management strategies adopted by both service receivers and providers. Literature indicates that an alarming number of mega-deal ITO deals failed due to many reasons. For instance, ill-planned...

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Main Authors:	Ahlan, Abdul Rahman, Arshad, Yusri, Syed Ibrahim, Sharifah Norhafiza
Format:	Conference or Workshop Item
Language:	English English
Published:	2012
Subjects:	T Technology (General) T58.6 Management information systems
Online Access:	http://irep.iium.edu.my/30278/ http://irep.iium.edu.my/30278/ http://irep.iium.edu.my/30278/1/Arahmanyusri_final.pdf http://irep.iium.edu.my/30278/2/icime12_abstracts_booklet.pdf.pdf

id	iium-30278
recordtype	eprints
spelling	iium-302782014-04-16T10:30:48Z http://irep.iium.edu.my/30278/ An empirical study on the risk management strategies IT outsourcing in Malaysia public sector Ahlan, Abdul Rahman Arshad, Yusri Syed Ibrahim, Sharifah Norhafiza T Technology (General) T58.6 Management information systems The complexities of IT outsourcing (ITO) projects require an emphasis on proper and effective project risk management strategies adopted by both service receivers and providers. Literature indicates that an alarming number of mega-deal ITO deals failed due to many reasons. For instance, ill-planned and poorly-managed projects, large and multifaceted projects are more risky and contextual issues are highly influential. In addition, in more complex project commissioning and development where political and organisational elements come to the fore further aggravates the need for proper risk managements. Moreover, an informed selection of an adequate pricing model indeed plays a crucial, if not decisive, role to ensure a successful deal outcome and to mitigate risks in the wake of the deal. Above all, the private versus public paradigms delineate borders on the needed priorities that require appropriate strategies to be adopted suitable in each environment and circumstances. Literature shows that this risk management strategy in ITO area is still under-researched and therefore provides a gap for future research. This study attempts to fill in this void. In this study, we adopt a qualitative case study approach to investigate on the ITO project success experiences from five public sector agencies. Content analysis was used to analyse available documents and in-depth semi-structured interview feedbacks. The study finds the agencies have applied ITO guidelines recommended by Malaysia public sector IT modernisation and administrative planning unit. Moreover, the project management approaches and standards adopted were different among project managers. However, the formal and informal communication channels were used in all cases to enhance the relationship between all stakeholders. Nevertheless, the SP adopted methodologies and standards were either internally developed or well recognised project management methodologies in the five projects. Finally, the study contributes by filling up the literature gap and providing empirical evidence on ITO risk and risk management strategies adopted in the public healthcare sector. 2012-04-16 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/30278/1/Arahmanyusri_final.pdf application/pdf en http://irep.iium.edu.my/30278/2/icime12_abstracts_booklet.pdf.pdf Ahlan, Abdul Rahman and Arshad, Yusri and Syed Ibrahim, Sharifah Norhafiza (2012) An empirical study on the risk management strategies IT outsourcing in Malaysia public sector. In: 3rd International Conference on Information Management and Evaluation (ICIME) 2012, 16-17 April 2012, Ankara, Turkey. http://books.google.com/books?hl=en&lr=&id=EGmsmpAXtEgC&oi=fnd&pg=PA9&dq=info:YSlFmyWIr8YJ:scholar.google.com&ots=5na65z1jg6&sig=RKAeB7iKyBvAtFuEFLpNiRczsPk
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	T Technology (General) T58.6 Management information systems
spellingShingle	T Technology (General) T58.6 Management information systems Ahlan, Abdul Rahman Arshad, Yusri Syed Ibrahim, Sharifah Norhafiza An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
description	The complexities of IT outsourcing (ITO) projects require an emphasis on proper and effective project risk management strategies adopted by both service receivers and providers. Literature indicates that an alarming number of mega-deal ITO deals failed due to many reasons. For instance, ill-planned and poorly-managed projects, large and multifaceted projects are more risky and contextual issues are highly influential. In addition, in more complex project commissioning and development where political and organisational elements come to the fore further aggravates the need for proper risk managements. Moreover, an informed selection of an adequate pricing model indeed plays a crucial, if not decisive, role to ensure a successful deal outcome and to mitigate risks in the wake of the deal. Above all, the private versus public paradigms delineate borders on the needed priorities that require appropriate strategies to be adopted suitable in each environment and circumstances. Literature shows that this risk management strategy in ITO area is still under-researched and therefore provides a gap for future research. This study attempts to fill in this void. In this study, we adopt a qualitative case study approach to investigate on the ITO project success experiences from five public sector agencies. Content analysis was used to analyse available documents and in-depth semi-structured interview feedbacks. The study finds the agencies have applied ITO guidelines recommended by Malaysia public sector IT modernisation and administrative planning unit. Moreover, the project management approaches and standards adopted were different among project managers. However, the formal and informal communication channels were used in all cases to enhance the relationship between all stakeholders. Nevertheless, the SP adopted methodologies and standards were either internally developed or well recognised project management methodologies in the five projects. Finally, the study contributes by filling up the literature gap and providing empirical evidence on ITO risk and risk management strategies adopted in the public healthcare sector.
format	Conference or Workshop Item
author	Ahlan, Abdul Rahman Arshad, Yusri Syed Ibrahim, Sharifah Norhafiza
author_facet	Ahlan, Abdul Rahman Arshad, Yusri Syed Ibrahim, Sharifah Norhafiza
author_sort	Ahlan, Abdul Rahman
title	An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
title_short	An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
title_full	An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
title_fullStr	An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
title_full_unstemmed	An empirical study on the risk management strategies IT outsourcing in Malaysia public sector
title_sort	empirical study on the risk management strategies it outsourcing in malaysia public sector
publishDate	2012
url	http://irep.iium.edu.my/30278/ http://irep.iium.edu.my/30278/ http://irep.iium.edu.my/30278/1/Arahmanyusri_final.pdf http://irep.iium.edu.my/30278/2/icime12_abstracts_booklet.pdf.pdf
first_indexed	2023-09-18T20:44:26Z
last_indexed	2023-09-18T20:44:26Z
_version_	1777409580308889600

An empirical study on the risk management strategies IT outsourcing in Malaysia public sector

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