Consumer protection in the service industry under the Consumer Protection Act 1999

The Consumer Protection Act 1999 (CPA) that came into force on 15 November 1999 represents a milestone in consumer protection in Malaysia.It has several important provisions, some of which are more beneficial than those found in the law of contract and law of tort since its objective is specifically...

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Main Authors:	Abu Bakar, Elistina, Amin, Naemah
Format:	Article
Language:	English
Published:	Ministry of Domestic Trade, Co-operatives and Consumerism 2011
Subjects:	K Law (General) KPG Malaysia
Online Access:	http://irep.iium.edu.my/3106/ http://irep.iium.edu.my/3106/1/Malaysian_consumer_law_journal_2011v1_22318747.pdf

id	iium-3106
recordtype	eprints
spelling	iium-31062014-05-07T09:04:28Z http://irep.iium.edu.my/3106/ Consumer protection in the service industry under the Consumer Protection Act 1999 Abu Bakar, Elistina Amin, Naemah K Law (General) KPG Malaysia The Consumer Protection Act 1999 (CPA) that came into force on 15 November 1999 represents a milestone in consumer protection in Malaysia.It has several important provisions, some of which are more beneficial than those found in the law of contract and law of tort since its objective is specifically to protect the interest of consumers. The statute is applicable to both goods and services but the provisions on services are very important because previously the laws regulating the supply of services seem to be left behind compared to those regulating goods.The aim of this article is to examine the workings of the CPA and its applications in the service indusrty.The protection available is highlighted and the shortfalls, if any, are examined in the light of consumer protection in Malaysia. The central discussion is on Part VII which provides for four implied guarantees in respect of the supply of services namely,implied guarantee as to resonable care and skill, implied guarantee as to fitness for particular purpose, implied guarantee as to time of completion and implied as to price. By enactment of the CPA, it is hoped that all the shortfalls under the contract laws and the tort laws can be remedied. Ministry of Domestic Trade, Co-operatives and Consumerism 2011 Article PeerReviewed application/pdf en http://irep.iium.edu.my/3106/1/Malaysian_consumer_law_journal_2011v1_22318747.pdf Abu Bakar, Elistina and Amin, Naemah (2011) Consumer protection in the service industry under the Consumer Protection Act 1999. Malaysian Consumer Law Journal, 1. pp. 123-142. ISSN 2231-8747
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	K Law (General) KPG Malaysia
spellingShingle	K Law (General) KPG Malaysia Abu Bakar, Elistina Amin, Naemah Consumer protection in the service industry under the Consumer Protection Act 1999
description	The Consumer Protection Act 1999 (CPA) that came into force on 15 November 1999 represents a milestone in consumer protection in Malaysia.It has several important provisions, some of which are more beneficial than those found in the law of contract and law of tort since its objective is specifically to protect the interest of consumers. The statute is applicable to both goods and services but the provisions on services are very important because previously the laws regulating the supply of services seem to be left behind compared to those regulating goods.The aim of this article is to examine the workings of the CPA and its applications in the service indusrty.The protection available is highlighted and the shortfalls, if any, are examined in the light of consumer protection in Malaysia. The central discussion is on Part VII which provides for four implied guarantees in respect of the supply of services namely,implied guarantee as to resonable care and skill, implied guarantee as to fitness for particular purpose, implied guarantee as to time of completion and implied as to price. By enactment of the CPA, it is hoped that all the shortfalls under the contract laws and the tort laws can be remedied.
format	Article
author	Abu Bakar, Elistina Amin, Naemah
author_facet	Abu Bakar, Elistina Amin, Naemah
author_sort	Abu Bakar, Elistina
title	Consumer protection in the service industry under the Consumer Protection Act 1999
title_short	Consumer protection in the service industry under the Consumer Protection Act 1999
title_full	Consumer protection in the service industry under the Consumer Protection Act 1999
title_fullStr	Consumer protection in the service industry under the Consumer Protection Act 1999
title_full_unstemmed	Consumer protection in the service industry under the Consumer Protection Act 1999
title_sort	consumer protection in the service industry under the consumer protection act 1999
publisher	Ministry of Domestic Trade, Co-operatives and Consumerism
publishDate	2011
url	http://irep.iium.edu.my/3106/ http://irep.iium.edu.my/3106/1/Malaysian_consumer_law_journal_2011v1_22318747.pdf
first_indexed	2023-09-18T20:10:48Z
last_indexed	2023-09-18T20:10:48Z
_version_	1777407463936491520

Consumer protection in the service industry under the Consumer Protection Act 1999

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