ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia

A proper system of resolving consumer disputes is one of the most important components in consumer protection law. Since most consumer claims consists of small claims with low value, a redress system that is simple, cheap and instant is highly desirable. In this respect the ordinary court system is...

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Main Authors:	Amin, Naemah, Abu Bakar, Elistina
Other Authors:	Ishan Jan, Mohammad Naqib
Format:	Book Chapter
Language:	English
Published:	Lexis Nexis 2010
Subjects:	K Law (General) KPG Malaysia
Online Access:	http://irep.iium.edu.my/3123/ http://irep.iium.edu.my/3123/ http://irep.iium.edu.my/3123/1/ADRfor_consumers_an_appraisal_of_the_tribunal_for_consumer_claims_malaysia.pdf

id	iium-3123
recordtype	eprints
spelling	iium-31232012-02-29T05:51:26Z http://irep.iium.edu.my/3123/ ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia Amin, Naemah Abu Bakar, Elistina K Law (General) KPG Malaysia A proper system of resolving consumer disputes is one of the most important components in consumer protection law. Since most consumer claims consists of small claims with low value, a redress system that is simple, cheap and instant is highly desirable. In this respect the ordinary court system is obviously unable to handle consumer claims effectively due to its high cost, time-consuming and formal procedures. Thus the establishment of the Tribunal for Consumer Claims in 1999 may be considered as a major landmark in the development of consumer protection law in Malaysia. The Tribunal has been in operation for merely ten years and has successfully settled thousands of consumer disputes. Despite its commendable performance, there are yet many improvements to be made. This paper seeks to examine the operation of the Tribunal for Consumer Claims and its effectiveness in providing informal, faster and cheaper procedures to consumers. The discussion focuses on the current deficiencies of the Tribunal and suggests any improvements for the benefit of the consumers. As a matter of comparison, the statutes of other countries relating to consumer tribunals are referred to which include the Consumer, Trader and Tenancy Tribunal Act 2001 (Act 82 of 2001) (New South Wales) (CTTT), the Commercial and Consumer Tribunal Act 2003 (No 30 of 2003) (Queensland) and the Disputes Tribunals Act 1988 (NO 110) (New Zealand). Lexis Nexis Ishan Jan, Mohammad Naqib Ali Mohamed, Ashgar Ali 2010 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/3123/1/ADRfor_consumers_an_appraisal_of_the_tribunal_for_consumer_claims_malaysia.pdf Amin, Naemah and Abu Bakar, Elistina (2010) ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia. In: Mediation in Malaysia: the law and practice. Lexis Nexis, Kuala Lumpur, pp. 171-185. ISBN 9789675371844 http://www.lexisnexis.com.my/store/catalog/apac/productdetail.jsp?&prodId=prod730021#
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	K Law (General) KPG Malaysia
spellingShingle	K Law (General) KPG Malaysia Amin, Naemah Abu Bakar, Elistina ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
description	A proper system of resolving consumer disputes is one of the most important components in consumer protection law. Since most consumer claims consists of small claims with low value, a redress system that is simple, cheap and instant is highly desirable. In this respect the ordinary court system is obviously unable to handle consumer claims effectively due to its high cost, time-consuming and formal procedures. Thus the establishment of the Tribunal for Consumer Claims in 1999 may be considered as a major landmark in the development of consumer protection law in Malaysia. The Tribunal has been in operation for merely ten years and has successfully settled thousands of consumer disputes. Despite its commendable performance, there are yet many improvements to be made. This paper seeks to examine the operation of the Tribunal for Consumer Claims and its effectiveness in providing informal, faster and cheaper procedures to consumers. The discussion focuses on the current deficiencies of the Tribunal and suggests any improvements for the benefit of the consumers. As a matter of comparison, the statutes of other countries relating to consumer tribunals are referred to which include the Consumer, Trader and Tenancy Tribunal Act 2001 (Act 82 of 2001) (New South Wales) (CTTT), the Commercial and Consumer Tribunal Act 2003 (No 30 of 2003) (Queensland) and the Disputes Tribunals Act 1988 (NO 110) (New Zealand).
author2	Ishan Jan, Mohammad Naqib
author_facet	Ishan Jan, Mohammad Naqib Amin, Naemah Abu Bakar, Elistina
format	Book Chapter
author	Amin, Naemah Abu Bakar, Elistina
author_sort	Amin, Naemah
title	ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
title_short	ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
title_full	ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
title_fullStr	ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
title_full_unstemmed	ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
title_sort	adr for consumers: an appraisal of the tribunal for consumer claims in malaysia
publisher	Lexis Nexis
publishDate	2010
url	http://irep.iium.edu.my/3123/ http://irep.iium.edu.my/3123/ http://irep.iium.edu.my/3123/1/ADRfor_consumers_an_appraisal_of_the_tribunal_for_consumer_claims_malaysia.pdf
first_indexed	2023-09-18T20:10:49Z
last_indexed	2023-09-18T20:10:49Z
_version_	1777407465380380672

ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia

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