APA (7th ed.) Citation

Jan, M. T., Omar, A., Zain, O. M., & Abdullah, K. (2011). A roadmap for CRM success: In light of the technology CSFS. JM Publishers.

Chicago Style (17th ed.) Citation

Jan, Muhammad Tahir, Azura Omar, Osman M. Zain, and Kalthom Abdullah. A Roadmap for CRM Success: In Light of the Technology CSFS. JM Publishers, 2011.

MLA (8th ed.) Citation

Jan, Muhammad Tahir, et al. A Roadmap for CRM Success: In Light of the Technology CSFS. JM Publishers, 2011.