Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of...

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Main Authors:	Bachok, Syahriah, Mohamed Osman, Mariana, Khalid, Ummi Aqilah, Ibrahim, Mansor
Format:	Article
Language:	English
Published:	MIP 2013
Subjects:	HE305 Urban transportation
Online Access:	http://irep.iium.edu.my/33763/ http://irep.iium.edu.my/33763/ http://irep.iium.edu.my/33763/1/Article_6_-_Syahriah_Bachok.pdf

id	iium-33763
recordtype	eprints
spelling	iium-337632014-01-06T03:31:34Z http://irep.iium.edu.my/33763/ Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia Bachok, Syahriah Mohamed Osman, Mariana Khalid, Ummi Aqilah Ibrahim, Mansor HE305 Urban transportation In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users MIP 2013 Article PeerReviewed application/pdf en http://irep.iium.edu.my/33763/1/Article_6_-_Syahriah_Bachok.pdf Bachok, Syahriah and Mohamed Osman, Mariana and Khalid, Ummi Aqilah and Ibrahim, Mansor (2013) Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia. Journal of the Malaysian Institute of Planners, XI. pp. 97-124. ISSN 1675-6215 http://www.mip.org.my/planningmalaysia.aspx?sectionID=8&contentID=58
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HE305 Urban transportation
spellingShingle	HE305 Urban transportation Bachok, Syahriah Mohamed Osman, Mariana Khalid, Ummi Aqilah Ibrahim, Mansor Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
description	In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users
format	Article
author	Bachok, Syahriah Mohamed Osman, Mariana Khalid, Ummi Aqilah Ibrahim, Mansor
author_facet	Bachok, Syahriah Mohamed Osman, Mariana Khalid, Ummi Aqilah Ibrahim, Mansor
author_sort	Bachok, Syahriah
title	Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
title_short	Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
title_full	Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
title_fullStr	Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
title_full_unstemmed	Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia
title_sort	commuters’ perceptions on rail based public transport services: a case study of ktm komuter in kuala lumpur city, malaysia
publisher	MIP
publishDate	2013
url	http://irep.iium.edu.my/33763/ http://irep.iium.edu.my/33763/ http://irep.iium.edu.my/33763/1/Article_6_-_Syahriah_Bachok.pdf
first_indexed	2023-09-18T20:48:50Z
last_indexed	2023-09-18T20:48:50Z
_version_	1777409857212645376

Commuters’ perceptions on rail based public transport services: a case study of KTM komuter in Kuala Lumpur city, Malaysia

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