Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh

Purpose: Supply Chain Management (SCM) practices can significantly impact one aspect of organizational outcomes, i.e., customer satisfaction of drug manufacturers in the pharmaceutical industry. This study, therefore, seeks to find out the influencing dimensions of SCM practices and examine empirica...

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Main Authors:	Haque, Mahbubul, Islam, Rafikul
Format:	Article
Language:	English
Published:	Universal Publishers, Boca Raton, Florida 2013
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/34259/ http://irep.iium.edu.my/34259/ http://irep.iium.edu.my/34259/1/GBMR_Mahbub.pdf

id	iium-34259
recordtype	eprints
spelling	iium-342592015-03-16T03:00:44Z http://irep.iium.edu.my/34259/ Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh Haque, Mahbubul Islam, Rafikul H Social Sciences (General) Purpose: Supply Chain Management (SCM) practices can significantly impact one aspect of organizational outcomes, i.e., customer satisfaction of drug manufacturers in the pharmaceutical industry. This study, therefore, seeks to find out the influencing dimensions of SCM practices and examine empirically the conceptual framework of proposed relationships between these dimensions and customer satisfaction. Design/methodology/approach: A quantitative survey was carried out among the managers and executives of various drug manufacturers in the pharmaceutical industry of Bangladesh. A total of 160 respondents with a response rate of 48% participated in the study. Factor analysis and structural equation modeling using AMOS version 16.0 were employed as statistical techniques to carry out the objectives of the study. Research limitations: The study is performed only in a particular industry and with a questionnaire survey. Future studies could extend the findings covering other industries as well as conducting a qualitative exploration of the pertinent dimensions of SCM practices. Practical implications: The findings of the study have a significant bearing for the managers working in pharmaceutical industry. The dimensions and their constituent items offer a significant insight into the current SCM practices impacting customer satisfaction and room for potential improvements in this regard. Universal Publishers, Boca Raton, Florida 2013 Article PeerReviewed application/pdf en http://irep.iium.edu.my/34259/1/GBMR_Mahbub.pdf Haque, Mahbubul and Islam, Rafikul (2013) Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh. Global Business and Management Research: An International Journal, 5 (2 & 3). pp. 120-136. ISSN 1947-5667 http://www.gbmr.ioksp.com/pdf/vol.%205%20no.%202-3/4-%20Haque%20and%20Islam,%202013.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Haque, Mahbubul Islam, Rafikul Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
description	Purpose: Supply Chain Management (SCM) practices can significantly impact one aspect of organizational outcomes, i.e., customer satisfaction of drug manufacturers in the pharmaceutical industry. This study, therefore, seeks to find out the influencing dimensions of SCM practices and examine empirically the conceptual framework of proposed relationships between these dimensions and customer satisfaction. Design/methodology/approach: A quantitative survey was carried out among the managers and executives of various drug manufacturers in the pharmaceutical industry of Bangladesh. A total of 160 respondents with a response rate of 48% participated in the study. Factor analysis and structural equation modeling using AMOS version 16.0 were employed as statistical techniques to carry out the objectives of the study. Research limitations: The study is performed only in a particular industry and with a questionnaire survey. Future studies could extend the findings covering other industries as well as conducting a qualitative exploration of the pertinent dimensions of SCM practices. Practical implications: The findings of the study have a significant bearing for the managers working in pharmaceutical industry. The dimensions and their constituent items offer a significant insight into the current SCM practices impacting customer satisfaction and room for potential improvements in this regard.
format	Article
author	Haque, Mahbubul Islam, Rafikul
author_facet	Haque, Mahbubul Islam, Rafikul
author_sort	Haque, Mahbubul
title	Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
title_short	Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
title_full	Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
title_fullStr	Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
title_full_unstemmed	Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
title_sort	effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of bangladesh
publisher	Universal Publishers, Boca Raton, Florida
publishDate	2013
url	http://irep.iium.edu.my/34259/ http://irep.iium.edu.my/34259/ http://irep.iium.edu.my/34259/1/GBMR_Mahbub.pdf
first_indexed	2023-09-18T20:49:25Z
last_indexed	2023-09-18T20:49:25Z
_version_	1777409893450383360

Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh

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