Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions

The service industry is a rapidly changing industry and this dynamic culture offers a challenge for the service companies to lead or to actually survive in this competitive environment. As the education indus-try is a part of the overall service industry, this raises the need for a solid base to be...

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Main Authors:	Haque, A. K. M. Ahasanul, Sarwar, Abdullah Al-Mamun, Yasmin, Farzana
Format:	Article
Language:	English
Published:	Scientific Research Publishing 2013
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/1/Teacher_Perception_%28Creative_Education_Journal%29.pdf

id	iium-34479
recordtype	eprints
spelling	iium-344792014-10-22T14:28:25Z http://irep.iium.edu.my/34479/ Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions Haque, A. K. M. Ahasanul Sarwar, Abdullah Al-Mamun Yasmin, Farzana HF5001 Business. Business Administration The service industry is a rapidly changing industry and this dynamic culture offers a challenge for the service companies to lead or to actually survive in this competitive environment. As the education indus-try is a part of the overall service industry, this raises the need for a solid base to be developed to reach for high quality service in the education industry. Though, adoption of TQM in the higher educational institu-tions is of common practice in the Western world, however, the history of TQM adoption in the Malay-sian higher educational institutions is not very long. Therefore, the main purpose of this study was to identify the factors influencing the level of TQM practices in the Malaysian higher learning institutions based on the teacher’s perceptions. In doing so, this study was conducted in both types of Malaysian higher educational institutions (public and private). Total 300 questionnaires were distributed randomly, out of which 206 were returned. After collecting the data, statistical tests were performed using SPSS and Amos. This study has got satisfactory results. Results also show identical results with the previous studies. However, this study has pointed out that there is still room for improvement that affecting the level of TQM practices in the Malaysian educational institutions. Finally, future directions are provided at the end of the paper. Scientific Research Publishing 2013 Article PeerReviewed application/pdf en http://irep.iium.edu.my/34479/1/Teacher_Perception_%28Creative_Education_Journal%29.pdf Haque, A. K. M. Ahasanul and Sarwar, Abdullah Al-Mamun and Yasmin, Farzana (2013) Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions. Creative Education, 4 (9B). pp. 35-40. ISSN 2151-4771 http://www.scirp.org/journal/PaperInformation.aspx?PaperID=37425#.U8NeeD-SwRE 10.4236/ce.2013.49B008
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Haque, A. K. M. Ahasanul Sarwar, Abdullah Al-Mamun Yasmin, Farzana Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
description	The service industry is a rapidly changing industry and this dynamic culture offers a challenge for the service companies to lead or to actually survive in this competitive environment. As the education indus-try is a part of the overall service industry, this raises the need for a solid base to be developed to reach for high quality service in the education industry. Though, adoption of TQM in the higher educational institu-tions is of common practice in the Western world, however, the history of TQM adoption in the Malay-sian higher educational institutions is not very long. Therefore, the main purpose of this study was to identify the factors influencing the level of TQM practices in the Malaysian higher learning institutions based on the teacher’s perceptions. In doing so, this study was conducted in both types of Malaysian higher educational institutions (public and private). Total 300 questionnaires were distributed randomly, out of which 206 were returned. After collecting the data, statistical tests were performed using SPSS and Amos. This study has got satisfactory results. Results also show identical results with the previous studies. However, this study has pointed out that there is still room for improvement that affecting the level of TQM practices in the Malaysian educational institutions. Finally, future directions are provided at the end of the paper.
format	Article
author	Haque, A. K. M. Ahasanul Sarwar, Abdullah Al-Mamun Yasmin, Farzana
author_facet	Haque, A. K. M. Ahasanul Sarwar, Abdullah Al-Mamun Yasmin, Farzana
author_sort	Haque, A. K. M. Ahasanul
title	Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
title_short	Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
title_full	Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
title_fullStr	Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
title_full_unstemmed	Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions
title_sort	teachers’ perception towards total quality management practices in malaysian higher learning institutions
publisher	Scientific Research Publishing
publishDate	2013
url	http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/ http://irep.iium.edu.my/34479/1/Teacher_Perception_%28Creative_Education_Journal%29.pdf
first_indexed	2023-09-18T20:49:42Z
last_indexed	2023-09-18T20:49:42Z
_version_	1777409911291904000

Teachers’ perception towards total quality management practices in Malaysian Higher Learning Institutions

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