APA (7th ed.) Citation

Jan, M. T., Abdullah, K., & Shafiq, A. (2013). The impact of customer satisfaction on word-of-mouth: Conventional banks of Malaysia investigated.

Chicago Style (17th ed.) Citation

Jan, Muhammad Tahir, Kalthom Abdullah, and Ali Shafiq. The Impact of Customer Satisfaction on Word-of-mouth: Conventional Banks of Malaysia Investigated. 2013.

MLA (8th ed.) Citation

Jan, Muhammad Tahir, et al. The Impact of Customer Satisfaction on Word-of-mouth: Conventional Banks of Malaysia Investigated. 2013.