Determinants of loyalty in GCC Islamic banks: an exploratory study

Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty o...

Full description

Bibliographic Details
Main Authors:	Alobaad, Alaa, Abduh, Muhamad, Abdin, Thawab
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	BP173.75 Islam and economics HG1501 Banking
Online Access:	http://irep.iium.edu.my/37889/ http://irep.iium.edu.my/37889/1/abduh.pdf

id	iium-37889
recordtype	eprints
spelling	iium-378892018-06-19T02:56:35Z http://irep.iium.edu.my/37889/ Determinants of loyalty in GCC Islamic banks: an exploratory study Alobaad, Alaa Abduh, Muhamad Abdin, Thawab BP173.75 Islam and economics HG1501 Banking Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty on business growth and profits. Therefore the main objective of this paper is to examine customer satisfaction and loyalty upon Islamic banks particularly in GCC countries and find interrelationships between service quality, emotional satisfaction, and image on attitudinal and behavioral loyalty. By using survey‚ data of this study were collected from a convenience sample of 600 Islamic banking customers. The outcomes of this study might have useful implications as a guideline for economic decision-makers, banks, and GCC governments since it can reduce switching phenomenon in banks which also increases the profitability. 2014-08-18 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/37889/1/abduh.pdf Alobaad, Alaa and Abduh, Muhamad and Abdin, Thawab (2014) Determinants of loyalty in GCC Islamic banks: an exploratory study. In: Islamic Business Management Conference (IBMC 2014), 18-19 August 2014, Kuala Lumpur. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	BP173.75 Islam and economics HG1501 Banking
spellingShingle	BP173.75 Islam and economics HG1501 Banking Alobaad, Alaa Abduh, Muhamad Abdin, Thawab Determinants of loyalty in GCC Islamic banks: an exploratory study
description	Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty on business growth and profits. Therefore the main objective of this paper is to examine customer satisfaction and loyalty upon Islamic banks particularly in GCC countries and find interrelationships between service quality, emotional satisfaction, and image on attitudinal and behavioral loyalty. By using survey‚ data of this study were collected from a convenience sample of 600 Islamic banking customers. The outcomes of this study might have useful implications as a guideline for economic decision-makers, banks, and GCC governments since it can reduce switching phenomenon in banks which also increases the profitability.
format	Conference or Workshop Item
author	Alobaad, Alaa Abduh, Muhamad Abdin, Thawab
author_facet	Alobaad, Alaa Abduh, Muhamad Abdin, Thawab
author_sort	Alobaad, Alaa
title	Determinants of loyalty in GCC Islamic banks: an exploratory study
title_short	Determinants of loyalty in GCC Islamic banks: an exploratory study
title_full	Determinants of loyalty in GCC Islamic banks: an exploratory study
title_fullStr	Determinants of loyalty in GCC Islamic banks: an exploratory study
title_full_unstemmed	Determinants of loyalty in GCC Islamic banks: an exploratory study
title_sort	determinants of loyalty in gcc islamic banks: an exploratory study
publishDate	2014
url	http://irep.iium.edu.my/37889/ http://irep.iium.edu.my/37889/1/abduh.pdf
first_indexed	2023-09-18T20:54:20Z
last_indexed	2023-09-18T20:54:20Z
_version_	1777410202855800832

Determinants of loyalty in GCC Islamic banks: an exploratory study

Similar Items