Exploring Islamic website features that influence user satisfaction: a conceptual model

Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important featur...

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Main Authors:	Aliyu, Mansur, Mahmud, Murni, Md Tap, Abu Osman
Format:	Article
Language:	English
Published:	Elsevier 2012
Subjects:	T Technology (General)
Online Access:	http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf

id	iium-38012
recordtype	eprints
spelling	iium-380122014-09-03T08:56:33Z http://irep.iium.edu.my/38012/ Exploring Islamic website features that influence user satisfaction: a conceptual model Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman T Technology (General) Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important features an Islamic website should portray. In this paper, we conducted extensive web searches and reviewed the literature on Islamic websites in order to explore features that influence users to visit a website for online Islamic activities, consequently leading to user satisfaction. The features were categorized into design, content, and Islamic. Design features were measured by usability, navigation, functionality, accessibility, interactivity, attractiveness, and security/privacy. Content features were measured by trust, objectivity, credibility, reliability, relevance, legitimacy, and authority. Islamic features were measured by Tawhid (belief), Sunnah, (practice), Niyyah (intention), ethics, identity, symbols, and software. We conceptualized and proposed that these features influence the use of I-Web and consequently lead to user satisfaction. The conceptual model will provide direction for future empirical research on Islamic websites, which is currently lacking. Elsevier 2012 Article PeerReviewed application/pdf en http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf Aliyu, Mansur and Mahmud, Murni and Md Tap, Abu Osman (2012) Exploring Islamic website features that influence user satisfaction: a conceptual model. Procedia Social and Behavioral Sciences, 65. pp. 656-661. ISSN 1877-0428 http://www.sciencedirect.com/science/article/pii/S1877042812051658 10.1016/j.sbspro.2012.11.180
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman Exploring Islamic website features that influence user satisfaction: a conceptual model
description	Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important features an Islamic website should portray. In this paper, we conducted extensive web searches and reviewed the literature on Islamic websites in order to explore features that influence users to visit a website for online Islamic activities, consequently leading to user satisfaction. The features were categorized into design, content, and Islamic. Design features were measured by usability, navigation, functionality, accessibility, interactivity, attractiveness, and security/privacy. Content features were measured by trust, objectivity, credibility, reliability, relevance, legitimacy, and authority. Islamic features were measured by Tawhid (belief), Sunnah, (practice), Niyyah (intention), ethics, identity, symbols, and software. We conceptualized and proposed that these features influence the use of I-Web and consequently lead to user satisfaction. The conceptual model will provide direction for future empirical research on Islamic websites, which is currently lacking.
format	Article
author	Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman
author_facet	Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman
author_sort	Aliyu, Mansur
title	Exploring Islamic website features that influence user satisfaction: a conceptual model
title_short	Exploring Islamic website features that influence user satisfaction: a conceptual model
title_full	Exploring Islamic website features that influence user satisfaction: a conceptual model
title_fullStr	Exploring Islamic website features that influence user satisfaction: a conceptual model
title_full_unstemmed	Exploring Islamic website features that influence user satisfaction: a conceptual model
title_sort	exploring islamic website features that influence user satisfaction: a conceptual model
publisher	Elsevier
publishDate	2012
url	http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/ http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf
first_indexed	2023-09-18T20:54:32Z
last_indexed	2023-09-18T20:54:32Z
_version_	1777410215969292288

Exploring Islamic website features that influence user satisfaction: a conceptual model

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