Choice criteria for mobile telecom operator: empirical investigation among Malaysian customers
The purpose of this paper is to investigate the choice criteria for a mobile phone operator in the Malaysian Mobile Telecom market by the customers. Structural equation models were applied to test the propositions by means of a survey of a random sample of 400 mobile telecom customers from major...
Main Authors: | Rahman, Sabbir, Haque, A. K. M. Ahasanul, Ahmad, Mohd Ismail Sayyed |
---|---|
Format: | Article |
Language: | English |
Published: |
American Scholars Press, Inc.
2011
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/3856/ http://irep.iium.edu.my/3856/ http://irep.iium.edu.my/3856/ http://irep.iium.edu.my/3856/1/Choice_Criteria_%28Int._Business_Review%29.pdf |
Similar Items
-
The impact of customer satisfaction on word-of-mouth: conventional banks of Malaysia investigated
by: Jan, Muhammad Tahir, et al.
Published: (2013) -
The impact of technology CSFs on customer satisfaction and the role of trust: an empirical study of the banks in Malaysia
by: Jan, Muhammad Tahir, et al.
Published: (2014) -
The influence of service quality on customer patronage intention: the moderating effects of firm's image
by: Rahman, Muhammad Sabbir, et al.
Published: (2016) -
Factors influencing the implementation of customer relationship management (CRM) strategy in the hotel industry: consumers’ perspective
by: MD. Ashraful Azam, khan, et al.
Published: (2014) -
Factor determining customers' repurchase intention of healthcare insurance products
by: Rahman, Muhammad Sabbir, et al.
Published: (2014)