An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace

Urban marketplace is a community place where trading activities take place. Over the course of urban development, the marketplace gradually changes and become a place where the communities grow socially, culturally and economically. Consequently, a number of urban marketplaces become iconic becaus...

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Main Authors:	Mohd, Siti Zulaikha, Zakariya, Khalilah, Kamarudin, Zumahiran
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	G Geography (General) HT101 Urban groups. The city. Urban sociology NA Architecture NA9000 Aesthetics of cities. City planning and beautifying
Online Access:	http://irep.iium.edu.my/39349/ http://irep.iium.edu.my/39349/ http://irep.iium.edu.my/39349/1/SUDLiC2014_Proceedings_ISBN9789671181430.pdf

id	iium-39349
recordtype	eprints
spelling	iium-393492018-05-24T06:35:47Z http://irep.iium.edu.my/39349/ An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace Mohd, Siti Zulaikha Zakariya, Khalilah Kamarudin, Zumahiran G Geography (General) HT101 Urban groups. The city. Urban sociology NA Architecture NA9000 Aesthetics of cities. City planning and beautifying Urban marketplace is a community place where trading activities take place. Over the course of urban development, the marketplace gradually changes and become a place where the communities grow socially, culturally and economically. Consequently, a number of urban marketplaces become iconic because of their unique products and setting, making them a tourist attraction. However, redevelopment projects at times transform the characteristics of the marketplace that eventually affect people’s experience. There is a significant need to closely examine the characteristics of the marketplace to understand how they appeal to people and affect people’s experience. This is important to ensure that the development of sustainable urban marketplace can continue to flourish in the future, alongside their rich heritage values. This paper aims to give an overview of existing studies that have been done on understanding place and place characteristics, the urban marketplace and the dimensions of customers’ experience. The method is carried through an in-depth literature review on the attributes of place characteristics, aspects of the customer’s experience of place and qualities of urban marketplace. The focus of the review is first to understand the concept of place and factors that influence people’s experience in the market. Secondly, this paper discusses the factors that enable the marketplace to sustain the culture and business for the market vendors. The findings from this exploratory review reveal the interconnectedness between the attributes of place characteristics and customers’ experiences that are useful in examining the urban marketplace, which is vital for the local community and visitors. 2014-11-11 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/39349/1/SUDLiC2014_Proceedings_ISBN9789671181430.pdf Mohd, Siti Zulaikha and Zakariya, Khalilah and Kamarudin, Zumahiran (2014) An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace. In: International Conference on Sustainable Urban Design for Liveable Cities (SUDLiC 2014), 11-12 November 2014, Kuala Lumpur. http://razakschool.utm.my/sudlic2014/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	G Geography (General) HT101 Urban groups. The city. Urban sociology NA Architecture NA9000 Aesthetics of cities. City planning and beautifying
spellingShingle	G Geography (General) HT101 Urban groups. The city. Urban sociology NA Architecture NA9000 Aesthetics of cities. City planning and beautifying Mohd, Siti Zulaikha Zakariya, Khalilah Kamarudin, Zumahiran An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
description	Urban marketplace is a community place where trading activities take place. Over the course of urban development, the marketplace gradually changes and become a place where the communities grow socially, culturally and economically. Consequently, a number of urban marketplaces become iconic because of their unique products and setting, making them a tourist attraction. However, redevelopment projects at times transform the characteristics of the marketplace that eventually affect people’s experience. There is a significant need to closely examine the characteristics of the marketplace to understand how they appeal to people and affect people’s experience. This is important to ensure that the development of sustainable urban marketplace can continue to flourish in the future, alongside their rich heritage values. This paper aims to give an overview of existing studies that have been done on understanding place and place characteristics, the urban marketplace and the dimensions of customers’ experience. The method is carried through an in-depth literature review on the attributes of place characteristics, aspects of the customer’s experience of place and qualities of urban marketplace. The focus of the review is first to understand the concept of place and factors that influence people’s experience in the market. Secondly, this paper discusses the factors that enable the marketplace to sustain the culture and business for the market vendors. The findings from this exploratory review reveal the interconnectedness between the attributes of place characteristics and customers’ experiences that are useful in examining the urban marketplace, which is vital for the local community and visitors.
format	Conference or Workshop Item
author	Mohd, Siti Zulaikha Zakariya, Khalilah Kamarudin, Zumahiran
author_facet	Mohd, Siti Zulaikha Zakariya, Khalilah Kamarudin, Zumahiran
author_sort	Mohd, Siti Zulaikha
title	An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
title_short	An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
title_full	An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
title_fullStr	An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
title_full_unstemmed	An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
title_sort	exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace
publishDate	2014
url	http://irep.iium.edu.my/39349/ http://irep.iium.edu.my/39349/ http://irep.iium.edu.my/39349/1/SUDLiC2014_Proceedings_ISBN9789671181430.pdf
first_indexed	2023-09-18T20:56:31Z
last_indexed	2023-09-18T20:56:31Z
_version_	1777410340896636928

An exploratory review of the relationship between place characteristics and customer’s experience in urban marketplace

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