An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia

Increasing numbers of shopping complex development in Malaysia, especially in Kuala Lumpur were obviously seen for the past 10 years. Big shopping complexes seem to attract lots of visitors due to their commercial variations and outlook images. The bigger the shopping complex, the longer time-spend...

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Main Authors:	Denan, Zuraini, Che Hasim, Nor Dalila Nazihah, Abdul Rahim, Zaiton
Format:	Conference or Workshop Item
Language:	English English
Published:	2013
Subjects:	HM Sociology HM621 Culture
Online Access:	http://irep.iium.edu.my/39397/ http://irep.iium.edu.my/39397/ http://irep.iium.edu.my/39397/1/icabe_dalila_zuraini_zaiton.pdf http://irep.iium.edu.my/39397/3/ICABE2013_Program_Details.pdf

id	iium-39397
recordtype	eprints
spelling	iium-393972015-01-06T06:50:15Z http://irep.iium.edu.my/39397/ An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia Denan, Zuraini Che Hasim, Nor Dalila Nazihah Abdul Rahim, Zaiton HM Sociology HM621 Culture Increasing numbers of shopping complex development in Malaysia, especially in Kuala Lumpur were obviously seen for the past 10 years. Big shopping complexes seem to attract lots of visitors due to their commercial variations and outlook images. The bigger the shopping complex, the longer time-spend at the shopping complexes. Conveniences to shop and rest were major factors in influencing the mood to shop, to enjoy leisure activities or just window shopping. As shopping complexes becoming most frequently visited places in urban area, comfort has become an important issue. Comfort on seating facilities has become an issue to shoppers, at regional size shopping complexes. Investigation on seating provision require further research to ensure shoppers are comfortable and will attracted to visit the shopping complex frequently. Thus, the paper presents a finding on the observation of seating provision and its impact on the shoppers’ behavior. The consideration of few aspects of seating such as type, arrangement, location, material and number of seating has been identified. The research found that the aspects of seating at three selected shopping complexes meet the users’ satisfaction level. However, total number of seating at Suria KLCC is inadequate as compared to One Utama Shopping Center and Mid Valley Megamall. Based on the findings also, seating is in need due to the activities done in shopping complexes which is related to the users’ duration of stay. Consideration on the provision of seating seems to have positive feedback by the users’ thus it enhances the business and benefited the shopping complexes management. 2013-11 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/39397/1/icabe_dalila_zuraini_zaiton.pdf application/pdf en http://irep.iium.edu.my/39397/3/ICABE2013_Program_Details.pdf Denan, Zuraini and Che Hasim, Nor Dalila Nazihah and Abdul Rahim, Zaiton (2013) An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia. In: International Conference Architecture and Built Environment (ICABE) , 7-8 Nov. 2013, Gombak, Kuala Lumpur. (Unpublished) http://icabe2013.blogspot.com/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HM Sociology HM621 Culture
spellingShingle	HM Sociology HM621 Culture Denan, Zuraini Che Hasim, Nor Dalila Nazihah Abdul Rahim, Zaiton An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
description	Increasing numbers of shopping complex development in Malaysia, especially in Kuala Lumpur were obviously seen for the past 10 years. Big shopping complexes seem to attract lots of visitors due to their commercial variations and outlook images. The bigger the shopping complex, the longer time-spend at the shopping complexes. Conveniences to shop and rest were major factors in influencing the mood to shop, to enjoy leisure activities or just window shopping. As shopping complexes becoming most frequently visited places in urban area, comfort has become an important issue. Comfort on seating facilities has become an issue to shoppers, at regional size shopping complexes. Investigation on seating provision require further research to ensure shoppers are comfortable and will attracted to visit the shopping complex frequently. Thus, the paper presents a finding on the observation of seating provision and its impact on the shoppers’ behavior. The consideration of few aspects of seating such as type, arrangement, location, material and number of seating has been identified. The research found that the aspects of seating at three selected shopping complexes meet the users’ satisfaction level. However, total number of seating at Suria KLCC is inadequate as compared to One Utama Shopping Center and Mid Valley Megamall. Based on the findings also, seating is in need due to the activities done in shopping complexes which is related to the users’ duration of stay. Consideration on the provision of seating seems to have positive feedback by the users’ thus it enhances the business and benefited the shopping complexes management.
format	Conference or Workshop Item
author	Denan, Zuraini Che Hasim, Nor Dalila Nazihah Abdul Rahim, Zaiton
author_facet	Denan, Zuraini Che Hasim, Nor Dalila Nazihah Abdul Rahim, Zaiton
author_sort	Denan, Zuraini
title	An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
title_short	An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
title_full	An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
title_fullStr	An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
title_full_unstemmed	An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia
title_sort	observation of seating provision and users’ behaviour in the regional shopping complexes in kuala lumpur, malaysia
publishDate	2013
url	http://irep.iium.edu.my/39397/ http://irep.iium.edu.my/39397/ http://irep.iium.edu.my/39397/1/icabe_dalila_zuraini_zaiton.pdf http://irep.iium.edu.my/39397/3/ICABE2013_Program_Details.pdf
first_indexed	2023-09-18T20:56:37Z
last_indexed	2023-09-18T20:56:37Z
_version_	1777410346423681024

An observation of seating provision and users’ behaviour in the regional shopping complexes in Kuala Lumpur, Malaysia

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