Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach

Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training...

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Main Authors:	Azam, S. M. Ferdous, Haque, A. K. M. Ahasanul, Sarwar, Abdullah, Anwar , Naila
Format:	Article
Language:	English
Published:	An online journal of management 2014
Subjects:	HF5717 Business communication
Online Access:	http://irep.iium.edu.my/39929/ http://irep.iium.edu.my/39929/ http://irep.iium.edu.my/39929/1/Training_Program.pdf

id	iium-39929
recordtype	eprints
spelling	iium-399292018-06-12T01:16:50Z http://irep.iium.edu.my/39929/ Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach Azam, S. M. Ferdous Haque, A. K. M. Ahasanul Sarwar, Abdullah Anwar , Naila HF5717 Business communication Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training programs are conducted for the employees in order to improve their skills for providing quality service activities. This study aims to assess the female employee’s perception of increased services after participating in the training program. Female employees were chosen due to its dominance in providing few banking services. Samples were collected from female employees working in different banks using the simple random technique. For investigating how different variables influence the dichotomous dependent variable Logit model has been implemented. The ultimate outcomes of the study have demonstrated that effective training program is influenced by few factors that have an impact on the performance of the female employees. Keywords: Training effectiveness, Logistic Approach, perception of female employees. An online journal of management 2014 Article PeerReviewed application/pdf en http://irep.iium.edu.my/39929/1/Training_Program.pdf Azam, S. M. Ferdous and Haque, A. K. M. Ahasanul and Sarwar, Abdullah and Anwar , Naila (2014) Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach. Asian Research Journal of Business Management, 2 (1). pp. 98-108. ISSN 2321-9246 http://www.arjbm.com/archieve.php
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5717 Business communication
spellingShingle	HF5717 Business communication Azam, S. M. Ferdous Haque, A. K. M. Ahasanul Sarwar, Abdullah Anwar , Naila Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
description	Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training programs are conducted for the employees in order to improve their skills for providing quality service activities. This study aims to assess the female employee’s perception of increased services after participating in the training program. Female employees were chosen due to its dominance in providing few banking services. Samples were collected from female employees working in different banks using the simple random technique. For investigating how different variables influence the dichotomous dependent variable Logit model has been implemented. The ultimate outcomes of the study have demonstrated that effective training program is influenced by few factors that have an impact on the performance of the female employees. Keywords: Training effectiveness, Logistic Approach, perception of female employees.
format	Article
author	Azam, S. M. Ferdous Haque, A. K. M. Ahasanul Sarwar, Abdullah Anwar , Naila
author_facet	Azam, S. M. Ferdous Haque, A. K. M. Ahasanul Sarwar, Abdullah Anwar , Naila
author_sort	Azam, S. M. Ferdous
title	Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_short	Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_full	Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_fullStr	Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_full_unstemmed	Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_sort	training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
publisher	An online journal of management
publishDate	2014
url	http://irep.iium.edu.my/39929/ http://irep.iium.edu.my/39929/ http://irep.iium.edu.my/39929/1/Training_Program.pdf
first_indexed	2023-09-18T20:57:20Z
last_indexed	2023-09-18T20:57:20Z
_version_	1777410391806050304

Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach

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