Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achi...

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Main Authors:	Mohamed Osman, Mariana, Bachok, Syahriah, M Bakri, Nurul Izzati
Format:	Conference or Workshop Item
Language:	English English English English English
Published:	2014
Subjects:	HV40 Social service. Social work. Charity organization and practice
Online Access:	http://irep.iium.edu.my/40028/ http://irep.iium.edu.my/40028/1/Bali_presentation.pdf http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf

id	iium-40028
recordtype	eprints
spelling	iium-400282015-07-29T00:54:13Z http://irep.iium.edu.my/40028/ Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati HV40 Social service. Social work. Charity organization and practice This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak. 2014 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/40028/1/Bali_presentation.pdf application/pdf en http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg application/pdf en http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf application/pdf en http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf application/pdf en http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf Mohamed Osman, Mariana and Bachok, Syahriah and M Bakri, Nurul Izzati (2014) Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th International Conference on Sustainable Future for Human Security (SUSTAIN) 2014, November 19 - 21, 2014, Sanur Paradise Plaza Hotel & Suites, Bali, INDONESIA. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English English English
topic	HV40 Social service. Social work. Charity organization and practice
spellingShingle	HV40 Social service. Social work. Charity organization and practice Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
description	This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.
format	Conference or Workshop Item
author	Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati
author_facet	Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati
author_sort	Mohamed Osman, Mariana
title	Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_short	Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full	Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_fullStr	Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full_unstemmed	Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_sort	assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak
publishDate	2014
url	http://irep.iium.edu.my/40028/ http://irep.iium.edu.my/40028/1/Bali_presentation.pdf http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf
first_indexed	2023-09-18T20:57:27Z
last_indexed	2023-09-18T20:57:27Z
_version_	1777410399402983424

Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

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