How comfortable are Malaysian users in utilizing webpages of small businesses?

Online transaction for business and individual purchases is now becoming routine works for the users worldwide due to the inception, development and rapid expansion of World Wide Web in last three decades. The internet era in Malaysia started during the year 1995 and since then dramatic changes have...

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Main Authors:	Abdullah, Moha Asri, Alom, Fardous, Juhdi, Nurita, Mohammad, Noorihsan, Azam, S.M. Ferdous
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	H71 General works
Online Access:	http://irep.iium.edu.my/40316/ http://irep.iium.edu.my/40316/ http://irep.iium.edu.my/40316/1/2014ABST-CBC_abstract.pdf

id	iium-40316
recordtype	eprints
spelling	iium-403162018-05-23T03:07:25Z http://irep.iium.edu.my/40316/ How comfortable are Malaysian users in utilizing webpages of small businesses? Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohammad, Noorihsan Azam, S.M. Ferdous H71 General works Online transaction for business and individual purchases is now becoming routine works for the users worldwide due to the inception, development and rapid expansion of World Wide Web in last three decades. The internet era in Malaysia started during the year 1995 and since then dramatic changes have taken place in terms of internet facilities and customers’ perceptions. The main objective of the current study is to explore the challenges the Malaysian consumers face in terms of e-commerce experiences with small businesses in general and, in particular, to identify the ranks of bad experiences they encounter within the framework of descriptive statistics and multiple regressions based on a questionnaire approach. In addition, the study also looks into the potential impacts of demographic profiles of respondents on the e-commerce experiences in general and bad experiences in particular using one way ANOVA. The results suggest that e-commerce users face highest challenges with after purchase services followed by overall quality, usage experience, value, and installation. Regarding bad experiences, slow internet appears on the top of the list followed by slow delivery of the products, unfriendly website, poor quality products, complicated payment system, and unsecured operations. Although many previous studies of the last decade identified that security concern is the top barrier of e-commerce adoption, this study reveals that security issue is no longer serious issue for Malaysian customers. The demographic characteristics such as gender, race and income have significant impacts on the level of satisfaction perceived in the e-commerce transaction while regarding bad experiences the demographic profiles have little or no impacts. The results of this study provide insights to the policymakers and business practitioners to address the issues of after purchase services and slow internet. 2014-12-21 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/40316/1/2014ABST-CBC_abstract.pdf Abdullah, Moha Asri and Alom, Fardous and Juhdi, Nurita and Mohammad, Noorihsan and Azam, S.M. Ferdous (2014) How comfortable are Malaysian users in utilizing webpages of small businesses? In: 8th Annual International Conference on Global Studies: Business, Economics, Social and Cultural Aspects, 18th-21st December 2014, Athens, Greece. http://www.atiner.gr/cbc.htm
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H71 General works
spellingShingle	H71 General works Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohammad, Noorihsan Azam, S.M. Ferdous How comfortable are Malaysian users in utilizing webpages of small businesses?
description	Online transaction for business and individual purchases is now becoming routine works for the users worldwide due to the inception, development and rapid expansion of World Wide Web in last three decades. The internet era in Malaysia started during the year 1995 and since then dramatic changes have taken place in terms of internet facilities and customers’ perceptions. The main objective of the current study is to explore the challenges the Malaysian consumers face in terms of e-commerce experiences with small businesses in general and, in particular, to identify the ranks of bad experiences they encounter within the framework of descriptive statistics and multiple regressions based on a questionnaire approach. In addition, the study also looks into the potential impacts of demographic profiles of respondents on the e-commerce experiences in general and bad experiences in particular using one way ANOVA. The results suggest that e-commerce users face highest challenges with after purchase services followed by overall quality, usage experience, value, and installation. Regarding bad experiences, slow internet appears on the top of the list followed by slow delivery of the products, unfriendly website, poor quality products, complicated payment system, and unsecured operations. Although many previous studies of the last decade identified that security concern is the top barrier of e-commerce adoption, this study reveals that security issue is no longer serious issue for Malaysian customers. The demographic characteristics such as gender, race and income have significant impacts on the level of satisfaction perceived in the e-commerce transaction while regarding bad experiences the demographic profiles have little or no impacts. The results of this study provide insights to the policymakers and business practitioners to address the issues of after purchase services and slow internet.
format	Conference or Workshop Item
author	Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohammad, Noorihsan Azam, S.M. Ferdous
author_facet	Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohammad, Noorihsan Azam, S.M. Ferdous
author_sort	Abdullah, Moha Asri
title	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_short	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_full	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_fullStr	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_full_unstemmed	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_sort	how comfortable are malaysian users in utilizing webpages of small businesses?
publishDate	2014
url	http://irep.iium.edu.my/40316/ http://irep.iium.edu.my/40316/ http://irep.iium.edu.my/40316/1/2014ABST-CBC_abstract.pdf
first_indexed	2023-09-18T20:57:50Z
last_indexed	2023-09-18T20:57:50Z
_version_	1777410423238164480

How comfortable are Malaysian users in utilizing webpages of small businesses?

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