Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand

Due to relatively new establishment of islamic bank in Thailand and paucity of empirical research undertaken in the area, this study intends to capture the perceptions of Thai customers towards the objectives and characteristics of the islamic bank. In addition, this study aims to determine the impo...

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Main Authors:	Lateh, Nasrina, Ismail, Suhaiza, Mohd. Ariffin, Noraini
Format:	Article
Language:	English
Published:	Universitas Gadjah Mada 2009
Subjects:	HG1501 Banking
Online Access:	http://irep.iium.edu.my/409/ http://irep.iium.edu.my/409/ http://irep.iium.edu.my/409/1/customers%27_perceptions_on_the_objectives%2C_characteristics_and_selection_criteria_of_islamic_bank_%281%29.pdf

id	iium-409
recordtype	eprints
spelling	iium-4092011-07-11T04:02:13Z http://irep.iium.edu.my/409/ Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand Lateh, Nasrina Ismail, Suhaiza Mohd. Ariffin, Noraini HG1501 Banking Due to relatively new establishment of islamic bank in Thailand and paucity of empirical research undertaken in the area, this study intends to capture the perceptions of Thai customers towards the objectives and characteristics of the islamic bank. In addition, this study aims to determine the important bank selection criteria as perceived by the customers and the differences in the perceptions of moslem and non-moslem customers were identified. The study surveys a sample of 462 respondents. The empirical findings show that the Thai customers know that the essential characteristic of the islamic bank is interest prohibition. They tend to support the idea that the islamic bank should strive to achieve its social objectives more than the commercial objectives. In addition, the results showed that there are differences between the Thai moslem and non-moslem customers’ preferences toward various bank selection criteria. The moslems highly considered the interest-free saving facilities, while the non-moslems tended to concern more about its reputation and image, and knowledgeable and competent personnel. Universitas Gadjah Mada 2009-05 Article PeerReviewed application/pdf en http://irep.iium.edu.my/409/1/customers%27_perceptions_on_the_objectives%2C_characteristics_and_selection_criteria_of_islamic_bank_%281%29.pdf Lateh, Nasrina and Ismail, Suhaiza and Mohd. Ariffin, Noraini (2009) Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand. Gadjah Mada International Journal of Business, 11 (2). pp. 167-189. ISSN 1411-1128 http://www.gamaijb.mmugm.ac.id/index.php?option=com_content&task=view&id=83&Itemid=56
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HG1501 Banking
spellingShingle	HG1501 Banking Lateh, Nasrina Ismail, Suhaiza Mohd. Ariffin, Noraini Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
description	Due to relatively new establishment of islamic bank in Thailand and paucity of empirical research undertaken in the area, this study intends to capture the perceptions of Thai customers towards the objectives and characteristics of the islamic bank. In addition, this study aims to determine the important bank selection criteria as perceived by the customers and the differences in the perceptions of moslem and non-moslem customers were identified. The study surveys a sample of 462 respondents. The empirical findings show that the Thai customers know that the essential characteristic of the islamic bank is interest prohibition. They tend to support the idea that the islamic bank should strive to achieve its social objectives more than the commercial objectives. In addition, the results showed that there are differences between the Thai moslem and non-moslem customers’ preferences toward various bank selection criteria. The moslems highly considered the interest-free saving facilities, while the non-moslems tended to concern more about its reputation and image, and knowledgeable and competent personnel.
format	Article
author	Lateh, Nasrina Ismail, Suhaiza Mohd. Ariffin, Noraini
author_facet	Lateh, Nasrina Ismail, Suhaiza Mohd. Ariffin, Noraini
author_sort	Lateh, Nasrina
title	Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
title_short	Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
title_full	Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
title_fullStr	Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
title_full_unstemmed	Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand
title_sort	customers' perceptions on the objectives, characteristics and selection criteria of islamic bank in thailand
publisher	Universitas Gadjah Mada
publishDate	2009
url	http://irep.iium.edu.my/409/ http://irep.iium.edu.my/409/ http://irep.iium.edu.my/409/1/customers%27_perceptions_on_the_objectives%2C_characteristics_and_selection_criteria_of_islamic_bank_%281%29.pdf
first_indexed	2023-09-18T20:07:32Z
last_indexed	2023-09-18T20:07:32Z
_version_	1777407258315980800

Customers' perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand

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