Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study

As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuse...

Full description

Bibliographic Details
Main Authors:	Arshad, Yusri, Ahlan, Abdul Rahman
Format:	Conference or Workshop Item
Language:	English
Published:	2011
Subjects:	HD Industries. Land use. Labor T Technology (General)
Online Access:	http://irep.iium.edu.my/4125/ http://irep.iium.edu.my/4125/ http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf

id	iium-4125
recordtype	eprints
spelling	iium-41252013-03-07T01:48:36Z http://irep.iium.edu.my/4125/ Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study Arshad, Yusri Ahlan, Abdul Rahman HD Industries. Land use. Labor T Technology (General) As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simon’s stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers. 2011 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf Arshad, Yusri and Ahlan, Abdul Rahman (2011) Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study. In: 2nd International Conference on Research and Innovation in Information Systems (ICRIIS’11), 23-24 November 2011, Kuala Lumpur, Malaysia. (Unpublished) http://seminar.spaceutm.edu.my/icriis2011/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD Industries. Land use. Labor T Technology (General)
spellingShingle	HD Industries. Land use. Labor T Technology (General) Arshad, Yusri Ahlan, Abdul Rahman Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
description	As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simon’s stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers.
format	Conference or Workshop Item
author	Arshad, Yusri Ahlan, Abdul Rahman
author_facet	Arshad, Yusri Ahlan, Abdul Rahman
author_sort	Arshad, Yusri
title	Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
title_short	Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
title_full	Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
title_fullStr	Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
title_full_unstemmed	Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
title_sort	understanding ito decisions and implementations in malaysia public healthcare sector: the evidence from a pilot case study
publishDate	2011
url	http://irep.iium.edu.my/4125/ http://irep.iium.edu.my/4125/ http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf
first_indexed	2023-09-18T20:12:14Z
last_indexed	2023-09-18T20:12:14Z
_version_	1777407554254536704

Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study

Similar Items