Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia

This inquiry studies the empirical testing the determinant of customers’ behaviour towards the healthcare insurance products in Malaysia. The research was established on an empirical investigation of the existing healthcare insurance customers from Klang valley, Malaysia. The main data for the st...

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Main Authors:	Rahman, Muhammad Sabbir, Mohamad, Osman, AbdelFattah , Fadi AbdelMuniem, Aziz, Nusrtae
Format:	Conference or Workshop Item
Language:	English English
Published:	2014
Subjects:	L Education (General)
Online Access:	http://irep.iium.edu.my/41546/ http://irep.iium.edu.my/41546/ http://irep.iium.edu.my/41546/1/FACTORS_DETERMINING_CUSTOMERS%E2%80%99_REPURCHASE_INTENTION.pdf http://irep.iium.edu.my/41546/2/AABSS_2014.pdf

id	iium-41546
recordtype	eprints
spelling	iium-415462016-02-13T05:39:51Z http://irep.iium.edu.my/41546/ Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia Rahman, Muhammad Sabbir Mohamad, Osman AbdelFattah , Fadi AbdelMuniem Aziz, Nusrtae L Education (General) This inquiry studies the empirical testing the determinant of customers’ behaviour towards the healthcare insurance products in Malaysia. The research was established on an empirical investigation of the existing healthcare insurance customers from Klang valley, Malaysia. The main data for the study were generated from self-administered survey of 160 respondents. Data were analysed using descriptive and inferential statistics (Exploratory Factor Analysis). From the application of exploratory factor analysis, it was concluded that the correlation matrix was all positive and above 0.6. Three factors were extracted which explain 47% of the variation. Lastly, the studied variables were loaded in one domain or another confirming suitability for further analysis. As the survey is based on healthcare insurance in particular from Malaysian customers’ perspective, the findings would be of interest to the managers of health insurance providers as well as policy makers to draw future strategies for development. 2014 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/41546/1/FACTORS_DETERMINING_CUSTOMERS%E2%80%99_REPURCHASE_INTENTION.pdf application/pdf en http://irep.iium.edu.my/41546/2/AABSS_2014.pdf Rahman, Muhammad Sabbir and Mohamad, Osman and AbdelFattah , Fadi AbdelMuniem and Aziz, Nusrtae (2014) Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia. In: Australian Academy of Business and Social Sciences Conference 2014 (in partnership with The Journal of Developing Areas), 25-26 August, 2014, Kuala Lumpur. https://www.aabss.org.au/research-papers/title-factors-determining-customers%E2%80%99-repurchase-intention-healthcare-insurance
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	L Education (General)
spellingShingle	L Education (General) Rahman, Muhammad Sabbir Mohamad, Osman AbdelFattah , Fadi AbdelMuniem Aziz, Nusrtae Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
description	This inquiry studies the empirical testing the determinant of customers’ behaviour towards the healthcare insurance products in Malaysia. The research was established on an empirical investigation of the existing healthcare insurance customers from Klang valley, Malaysia. The main data for the study were generated from self-administered survey of 160 respondents. Data were analysed using descriptive and inferential statistics (Exploratory Factor Analysis). From the application of exploratory factor analysis, it was concluded that the correlation matrix was all positive and above 0.6. Three factors were extracted which explain 47% of the variation. Lastly, the studied variables were loaded in one domain or another confirming suitability for further analysis. As the survey is based on healthcare insurance in particular from Malaysian customers’ perspective, the findings would be of interest to the managers of health insurance providers as well as policy makers to draw future strategies for development.
format	Conference or Workshop Item
author	Rahman, Muhammad Sabbir Mohamad, Osman AbdelFattah , Fadi AbdelMuniem Aziz, Nusrtae
author_facet	Rahman, Muhammad Sabbir Mohamad, Osman AbdelFattah , Fadi AbdelMuniem Aziz, Nusrtae
author_sort	Rahman, Muhammad Sabbir
title	Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
title_short	Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
title_full	Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
title_fullStr	Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
title_full_unstemmed	Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia
title_sort	factors determining customers’ repurchase intention of healthcare insurance products in malaysia
publishDate	2014
url	http://irep.iium.edu.my/41546/ http://irep.iium.edu.my/41546/ http://irep.iium.edu.my/41546/1/FACTORS_DETERMINING_CUSTOMERS%E2%80%99_REPURCHASE_INTENTION.pdf http://irep.iium.edu.my/41546/2/AABSS_2014.pdf
first_indexed	2023-09-18T20:59:29Z
last_indexed	2023-09-18T20:59:29Z
_version_	1777410527112200192

Factors determining customers’ repurchase intention of healthcare insurance products in Malaysia

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