Country perspective on medical tourism: the Malaysian experience

Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquest...

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Main Authors:	Abd. Manaf, Noor Hazilah, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahari, Zainurin
Format:	Article
Language:	English English
Published:	Emerald 2015
Subjects:	K Law (General)
Online Access:	http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf

id	iium-42811
recordtype	eprints
spelling	iium-428112017-11-07T07:01:52Z http://irep.iium.edu.my/42811/ Country perspective on medical tourism: the Malaysian experience Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin K Law (General) Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquestionnairewasthemainmethodofdatacollection. The survey covered major private hospitals in medical tourists’ states in the country, namely, Penang, Melaka, Selangor and Kuala Lumpur. Convenience sampling was used due to the condition of patients as respondents. Findings – Indonesian patients formed the largest majority of international patients in the country. Five dimensions of medical tourism in Malaysia was identified, namely, hospital and staff, country factor, combining tourism and health services, cost saving and insurance and unavailability of treatment. Of these, hospital and staff was found to be the most important factor for the patients. Perception of value, overall satisfaction and intention for future treatment was also found to be high. This indicates that Malaysia is on the right footing in this burgeoning industry. Practical implications – Findings from the study will enable policy-makers to better position Malaysia as a medical tourist destination country. Originality/value – Medical tourism is a recent phenomenon and very little empirical research has been carried out at the patient level. This study is one of the first few studies which seek to explore medical tourism from the perspective of the patients themselves. Emerald 2015-01-21 Article PeerReviewed application/pdf en http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf application/pdf en http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf Abd. Manaf, Noor Hazilah and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahari, Zainurin (2015) Country perspective on medical tourism: the Malaysian experience. Leadership in Health Services, 28 (1). pp. 43-56. ISSN 1751-1879 http://www.emeraldinsight.com/doi/abs/10.1108/LHS-11-2013-0038 10.1108/LHS-11-2013-0038
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	K Law (General)
spellingShingle	K Law (General) Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin Country perspective on medical tourism: the Malaysian experience
description	Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquestionnairewasthemainmethodofdatacollection. The survey covered major private hospitals in medical tourists’ states in the country, namely, Penang, Melaka, Selangor and Kuala Lumpur. Convenience sampling was used due to the condition of patients as respondents. Findings – Indonesian patients formed the largest majority of international patients in the country. Five dimensions of medical tourism in Malaysia was identified, namely, hospital and staff, country factor, combining tourism and health services, cost saving and insurance and unavailability of treatment. Of these, hospital and staff was found to be the most important factor for the patients. Perception of value, overall satisfaction and intention for future treatment was also found to be high. This indicates that Malaysia is on the right footing in this burgeoning industry. Practical implications – Findings from the study will enable policy-makers to better position Malaysia as a medical tourist destination country. Originality/value – Medical tourism is a recent phenomenon and very little empirical research has been carried out at the patient level. This study is one of the first few studies which seek to explore medical tourism from the perspective of the patients themselves.
format	Article
author	Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_facet	Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_sort	Abd. Manaf, Noor Hazilah
title	Country perspective on medical tourism: the Malaysian experience
title_short	Country perspective on medical tourism: the Malaysian experience
title_full	Country perspective on medical tourism: the Malaysian experience
title_fullStr	Country perspective on medical tourism: the Malaysian experience
title_full_unstemmed	Country perspective on medical tourism: the Malaysian experience
title_sort	country perspective on medical tourism: the malaysian experience
publisher	Emerald
publishDate	2015
url	http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/ http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf
first_indexed	2023-09-18T21:01:01Z
last_indexed	2023-09-18T21:01:01Z
_version_	1777410624076120064

Country perspective on medical tourism: the Malaysian experience

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