Country perspective on medical tourism: the Malaysian experience

Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquest...

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Main Authors: Abd. Manaf, Noor Hazilah, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahari, Zainurin
Format: Article
Language:English
English
Published: Emerald 2015
Subjects:
Online Access:http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf
http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf
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spelling iium-428112017-11-07T07:01:52Z http://irep.iium.edu.my/42811/ Country perspective on medical tourism: the Malaysian experience Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin K Law (General) Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquestionnairewasthemainmethodofdatacollection. The survey covered major private hospitals in medical tourists’ states in the country, namely, Penang, Melaka, Selangor and Kuala Lumpur. Convenience sampling was used due to the condition of patients as respondents. Findings – Indonesian patients formed the largest majority of international patients in the country. Five dimensions of medical tourism in Malaysia was identified, namely, hospital and staff, country factor, combining tourism and health services, cost saving and insurance and unavailability of treatment. Of these, hospital and staff was found to be the most important factor for the patients. Perception of value, overall satisfaction and intention for future treatment was also found to be high. This indicates that Malaysia is on the right footing in this burgeoning industry. Practical implications – Findings from the study will enable policy-makers to better position Malaysia as a medical tourist destination country. Originality/value – Medical tourism is a recent phenomenon and very little empirical research has been carried out at the patient level. This study is one of the first few studies which seek to explore medical tourism from the perspective of the patients themselves. Emerald 2015-01-21 Article PeerReviewed application/pdf en http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf application/pdf en http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf Abd. Manaf, Noor Hazilah and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahari, Zainurin (2015) Country perspective on medical tourism: the Malaysian experience. Leadership in Health Services, 28 (1). pp. 43-56. ISSN 1751-1879 http://www.emeraldinsight.com/doi/abs/10.1108/LHS-11-2013-0038 10.1108/LHS-11-2013-0038
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
English
topic K Law (General)
spellingShingle K Law (General)
Abd. Manaf, Noor Hazilah
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahari, Zainurin
Country perspective on medical tourism: the Malaysian experience
description Purpose – The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Design/methodology/approach – Self-administeredquestionnairewasthemainmethodofdatacollection. The survey covered major private hospitals in medical tourists’ states in the country, namely, Penang, Melaka, Selangor and Kuala Lumpur. Convenience sampling was used due to the condition of patients as respondents. Findings – Indonesian patients formed the largest majority of international patients in the country. Five dimensions of medical tourism in Malaysia was identified, namely, hospital and staff, country factor, combining tourism and health services, cost saving and insurance and unavailability of treatment. Of these, hospital and staff was found to be the most important factor for the patients. Perception of value, overall satisfaction and intention for future treatment was also found to be high. This indicates that Malaysia is on the right footing in this burgeoning industry. Practical implications – Findings from the study will enable policy-makers to better position Malaysia as a medical tourist destination country. Originality/value – Medical tourism is a recent phenomenon and very little empirical research has been carried out at the patient level. This study is one of the first few studies which seek to explore medical tourism from the perspective of the patients themselves.
format Article
author Abd. Manaf, Noor Hazilah
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahari, Zainurin
author_facet Abd. Manaf, Noor Hazilah
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahari, Zainurin
author_sort Abd. Manaf, Noor Hazilah
title Country perspective on medical tourism: the Malaysian experience
title_short Country perspective on medical tourism: the Malaysian experience
title_full Country perspective on medical tourism: the Malaysian experience
title_fullStr Country perspective on medical tourism: the Malaysian experience
title_full_unstemmed Country perspective on medical tourism: the Malaysian experience
title_sort country perspective on medical tourism: the malaysian experience
publisher Emerald
publishDate 2015
url http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/
http://irep.iium.edu.my/42811/1/Heaith_Tourism_LdrshpLHS-11-2013-0038.pdf
http://irep.iium.edu.my/42811/4/42811_Country%20perspective%20on%20medical%20tourism_SCOPUS.pdf
first_indexed 2023-09-18T21:01:01Z
last_indexed 2023-09-18T21:01:01Z
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