Building customer trust in cloud computing with an ICT-enabled global regulatory body

Building customer trust is a huge problem in the cloud computing paradigm. Today, hundreds of companies around the world are offering cloud services in major or minor scale with global or local reach. In spite of the availability of numerous establishments for cloud services, there is a critical lin...

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Main Authors:	Pathan, Al-Sakib Khan, Mohammed, Mohssen M. Z. E.
Format:	Article
Language:	English English
Published:	Springer US 2015
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/1/PaperCL-WPC_Final.pdf http://irep.iium.edu.my/42958/3/Published_versionWPC.pdf

id	iium-42958
recordtype	eprints
spelling	iium-429582017-08-21T03:30:39Z http://irep.iium.edu.my/42958/ Building customer trust in cloud computing with an ICT-enabled global regulatory body Pathan, Al-Sakib Khan Mohammed, Mohssen M. Z. E. QA75 Electronic computers. Computer science Building customer trust is a huge problem in the cloud computing paradigm. Today, hundreds of companies around the world are offering cloud services in major or minor scale with global or local reach. In spite of the availability of numerous establishments for cloud services, there is a critical link missing with the customers - and that is the lack of appropriate customer trust in the Cloud Provider’s (CP’s) services. The issue of trust in clouds has already been addressed from multiple technical perspectives where the researchers suggested solutions based on existing knowledge in other computing and communications systems. In this paper, we suggest a different concept of ensuring trust in cloud services by using the power of Information and Communications Technology (ICT). The basic idea lies in the fact that there should be a global standardization authority which would certify trusted cloud providers which in turn would earn customer trust. Novelty in this concept is mainly in its operational details presented in the paper. The main objective is to analyze various aspects of this proposed model from the policy making issues alongside slightly addressing technical issues. To make our work easily accessible to general readers and the experts, we also present the backgrounds of cloud computing and analyze the conceptual model with real-life challenges and issues. Springer US 2015 Article PeerReviewed application/pdf en http://irep.iium.edu.my/42958/1/PaperCL-WPC_Final.pdf application/pdf en http://irep.iium.edu.my/42958/3/Published_versionWPC.pdf Pathan, Al-Sakib Khan and Mohammed, Mohssen M. Z. E. (2015) Building customer trust in cloud computing with an ICT-enabled global regulatory body. Wireless Personal Communications. ISSN 0929-6212 (p); 1572-834X (e) http://link.springer.com/article/10.1007/s11277-015-2729-z?sa_campaign=email/event/articleAuthor/onlineFirst DOI: 10.1007/s11277-015-2729-z
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Pathan, Al-Sakib Khan Mohammed, Mohssen M. Z. E. Building customer trust in cloud computing with an ICT-enabled global regulatory body
description	Building customer trust is a huge problem in the cloud computing paradigm. Today, hundreds of companies around the world are offering cloud services in major or minor scale with global or local reach. In spite of the availability of numerous establishments for cloud services, there is a critical link missing with the customers - and that is the lack of appropriate customer trust in the Cloud Provider’s (CP’s) services. The issue of trust in clouds has already been addressed from multiple technical perspectives where the researchers suggested solutions based on existing knowledge in other computing and communications systems. In this paper, we suggest a different concept of ensuring trust in cloud services by using the power of Information and Communications Technology (ICT). The basic idea lies in the fact that there should be a global standardization authority which would certify trusted cloud providers which in turn would earn customer trust. Novelty in this concept is mainly in its operational details presented in the paper. The main objective is to analyze various aspects of this proposed model from the policy making issues alongside slightly addressing technical issues. To make our work easily accessible to general readers and the experts, we also present the backgrounds of cloud computing and analyze the conceptual model with real-life challenges and issues.
format	Article
author	Pathan, Al-Sakib Khan Mohammed, Mohssen M. Z. E.
author_facet	Pathan, Al-Sakib Khan Mohammed, Mohssen M. Z. E.
author_sort	Pathan, Al-Sakib Khan
title	Building customer trust in cloud computing with an ICT-enabled global regulatory body
title_short	Building customer trust in cloud computing with an ICT-enabled global regulatory body
title_full	Building customer trust in cloud computing with an ICT-enabled global regulatory body
title_fullStr	Building customer trust in cloud computing with an ICT-enabled global regulatory body
title_full_unstemmed	Building customer trust in cloud computing with an ICT-enabled global regulatory body
title_sort	building customer trust in cloud computing with an ict-enabled global regulatory body
publisher	Springer US
publishDate	2015
url	http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/ http://irep.iium.edu.my/42958/1/PaperCL-WPC_Final.pdf http://irep.iium.edu.my/42958/3/Published_versionWPC.pdf
first_indexed	2023-09-18T21:01:13Z
last_indexed	2023-09-18T21:01:13Z
_version_	1777410635944951808

Building customer trust in cloud computing with an ICT-enabled global regulatory body

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