Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were cruci...

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Main Authors:	Mohamed Osman, Mariana, M Bakri, Nurul Izzati, Bachok, Syahriah, Ibrahim, Mansor, Mohamed, Mohd Zin
Format:	Conference or Workshop Item
Language:	English
Published:	Elsevier 2015
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf

id	iium-44974
recordtype	eprints
spelling	iium-449742016-05-23T03:48:22Z http://irep.iium.edu.my/44974/ Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin H Social Sciences (General) This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there was a relationship between service delivery system performed by government agencies and the quality of life of the respondents, in the context of social sustainability for human security. The findings from this research offer several recommendations for improving the government delivery system in Perak. Elsevier 2015 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th Sustainable Future for Human Security (SustaiN 2014), 19-20 November 2014, Bali, Indonesia. http://www.sciencedirect.com/ 10.1016/j.proenv.2015.07.051
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
description	This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there was a relationship between service delivery system performed by government agencies and the quality of life of the respondents, in the context of social sustainability for human security. The findings from this research offer several recommendations for improving the government delivery system in Perak.
format	Conference or Workshop Item
author	Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin
author_facet	Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin
author_sort	Mohamed Osman, Mariana
title	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_short	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_fullStr	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full_unstemmed	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_sort	assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak
publisher	Elsevier
publishDate	2015
url	http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/ http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf
first_indexed	2023-09-18T21:03:58Z
last_indexed	2023-09-18T21:03:58Z
_version_	1777410808867717120

Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

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