Community pharmacy intervention in managing sleep disorders: customers' belief and opinions

Pharmacists are in a suitable position to give advice and provide services related to sleep disorders to individuals who are unable to easily access sleep health centres. To improve the service, it is important to identify the customers’ point of views of the service and intervention. Study objectiv...

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Main Authors:	Mohamad Noor, Zaswiza, Smith, Alesha J.
Format:	Article
Language:	English
Published:	Malaysian Pharmaceutical Society 2015
Subjects:	RS Pharmacy and materia medica
Online Access:	http://irep.iium.edu.my/45988/ http://irep.iium.edu.my/45988/ http://irep.iium.edu.my/45988/1/images.pdf

id	iium-45988
recordtype	eprints
spelling	iium-459882016-05-24T01:18:39Z http://irep.iium.edu.my/45988/ Community pharmacy intervention in managing sleep disorders: customers' belief and opinions Mohamad Noor, Zaswiza Smith, Alesha J. RS Pharmacy and materia medica Pharmacists are in a suitable position to give advice and provide services related to sleep disorders to individuals who are unable to easily access sleep health centres. To improve the service, it is important to identify the customers’ point of views of the service and intervention. Study objectives are to: (1) identify opinions and beliefs of community pharmacy general services and sleep health interventions, and (2) investigate the possible reasons for attending a community pharmacy to seek help, amongst customers with sleep-related disorders. A set of self-administered questionnaires was completed by a convenience sample of customers who visited community pharmacies for sleep-related disorders. Results showed that four most influential reasons affecting customers’ decisions to attend a community pharmacy to seek help for sleep-related disorders were satisfaction with the previous services received from the pharmacy (95.1%), easily accessible premise (95.1%), belief that pharmacist always treat them with courtesy and respect (93.6%), and belief that pharmacist often show concern for customers (90.3%). Gender (female) and a higher education level are two main characteristics that influence decisions. Opinions of community pharmacy do not appear to differ between those with more or less severe sleep disorders. Hence, it can be concluded that there are a variety of reasons affecting customers’ decisions to attend a community pharmacy. However, these do not appear to be related to the level of risks of sleep disorders. Those who seek help to improve sleep-related disorders from a community pharmacy have high opinions of the pharmacist’s attitudes toward customers. Malaysian Pharmaceutical Society 2015-11-14 Article PeerReviewed application/pdf en http://irep.iium.edu.my/45988/1/images.pdf Mohamad Noor, Zaswiza and Smith, Alesha J. (2015) Community pharmacy intervention in managing sleep disorders: customers' belief and opinions. Malaysian Journal of Pharmacy, 2 (1). p. 106. ISSN 1675-3666 http://www.mps.org.my/index.cfm?&menuid=146
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	RS Pharmacy and materia medica
spellingShingle	RS Pharmacy and materia medica Mohamad Noor, Zaswiza Smith, Alesha J. Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
description	Pharmacists are in a suitable position to give advice and provide services related to sleep disorders to individuals who are unable to easily access sleep health centres. To improve the service, it is important to identify the customers’ point of views of the service and intervention. Study objectives are to: (1) identify opinions and beliefs of community pharmacy general services and sleep health interventions, and (2) investigate the possible reasons for attending a community pharmacy to seek help, amongst customers with sleep-related disorders. A set of self-administered questionnaires was completed by a convenience sample of customers who visited community pharmacies for sleep-related disorders. Results showed that four most influential reasons affecting customers’ decisions to attend a community pharmacy to seek help for sleep-related disorders were satisfaction with the previous services received from the pharmacy (95.1%), easily accessible premise (95.1%), belief that pharmacist always treat them with courtesy and respect (93.6%), and belief that pharmacist often show concern for customers (90.3%). Gender (female) and a higher education level are two main characteristics that influence decisions. Opinions of community pharmacy do not appear to differ between those with more or less severe sleep disorders. Hence, it can be concluded that there are a variety of reasons affecting customers’ decisions to attend a community pharmacy. However, these do not appear to be related to the level of risks of sleep disorders. Those who seek help to improve sleep-related disorders from a community pharmacy have high opinions of the pharmacist’s attitudes toward customers.
format	Article
author	Mohamad Noor, Zaswiza Smith, Alesha J.
author_facet	Mohamad Noor, Zaswiza Smith, Alesha J.
author_sort	Mohamad Noor, Zaswiza
title	Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
title_short	Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
title_full	Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
title_fullStr	Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
title_full_unstemmed	Community pharmacy intervention in managing sleep disorders: customers' belief and opinions
title_sort	community pharmacy intervention in managing sleep disorders: customers' belief and opinions
publisher	Malaysian Pharmaceutical Society
publishDate	2015
url	http://irep.iium.edu.my/45988/ http://irep.iium.edu.my/45988/ http://irep.iium.edu.my/45988/1/images.pdf
first_indexed	2023-09-18T21:05:26Z
last_indexed	2023-09-18T21:05:26Z
_version_	1777410902067249152

Community pharmacy intervention in managing sleep disorders: customers' belief and opinions

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