Consumer protection in Muslim friendly travel agencies services

Muslim friendly hospitality services have become increasingly important sector in the tourism industry in recent years. With the increasing number of Muslim travelers over the years, Malaysia has been listed as the world top Muslim friendly destination with 5.9 million Muslim tourists visited Malays...

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Main Authors:	Ayob, Hamidah, Amin, Naemah, Ramli , Noriah
Format:	Conference or Workshop Item
Language:	English English
Published:	Kulliyyah of Languages and Management (KLM), International Islamic University Malaysia (IIUM) 2016
Subjects:	K Law (General)
Online Access:	http://irep.iium.edu.my/49327/ http://irep.iium.edu.my/49327/ http://irep.iium.edu.my/49327/1/ILTC2016_Consumer_Protection_in_Muslim_Friendly_travel_Agencies_services.pdf http://irep.iium.edu.my/49327/6/49327_Consumer_Protection_in_Muslim_Friendly.pdf

id	iium-49327
recordtype	eprints
spelling	iium-493272017-01-17T01:36:59Z http://irep.iium.edu.my/49327/ Consumer protection in Muslim friendly travel agencies services Ayob, Hamidah Amin, Naemah Ramli , Noriah K Law (General) Muslim friendly hospitality services have become increasingly important sector in the tourism industry in recent years. With the increasing number of Muslim travelers over the years, Malaysia has been listed as the world top Muslim friendly destination with 5.9 million Muslim tourists visited Malaysia in 2014. Despite this remarkable development, there have been many consumer complaints related to hospitality services in Malaysia. In fact, consumer claims against the travel agents were the top in the list of services cases filed in the Tribunal for Consumer Claims (TCC) for the past many years. In 2014, the TCC received 977 complaints against travel agencies especially related to umrah package. The question arises as to whether the rights of Muslim travellers are well protected under the relevant laws in Malaysia. Adopting the method of content analysis, this paper aims to discuss consumer protection issues in relation to travel and tour agencies services in Malaysia. The paper examines the adequacy of existing law in providing protection to Muslim travellers. The study discovers the lacunae in the existing legal protection which renders the protection to be inadequate. As such the study proposes improvement to the existing laws and practices so that it will be in line with shariah principles and to be able to provide adequate protection to the consumers in Muslim friendly tourism industry. Kulliyyah of Languages and Management (KLM), International Islamic University Malaysia (IIUM) 2016 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/49327/1/ILTC2016_Consumer_Protection_in_Muslim_Friendly_travel_Agencies_services.pdf application/pdf en http://irep.iium.edu.my/49327/6/49327_Consumer_Protection_in_Muslim_Friendly.pdf Ayob, Hamidah and Amin, Naemah and Ramli , Noriah (2016) Consumer protection in Muslim friendly travel agencies services. In: International Language and Tourism Conference 2016 (ILTC 2016), 21st-22nd Jan. 2016, Kuala Lumpur. http://www.iium.edu.my/sites/default/files/FRONT%20PAGE%20OF%20ILTC%202016%20&%20TABLE%20OF%20CONTENTS.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	K Law (General)
spellingShingle	K Law (General) Ayob, Hamidah Amin, Naemah Ramli , Noriah Consumer protection in Muslim friendly travel agencies services
description	Muslim friendly hospitality services have become increasingly important sector in the tourism industry in recent years. With the increasing number of Muslim travelers over the years, Malaysia has been listed as the world top Muslim friendly destination with 5.9 million Muslim tourists visited Malaysia in 2014. Despite this remarkable development, there have been many consumer complaints related to hospitality services in Malaysia. In fact, consumer claims against the travel agents were the top in the list of services cases filed in the Tribunal for Consumer Claims (TCC) for the past many years. In 2014, the TCC received 977 complaints against travel agencies especially related to umrah package. The question arises as to whether the rights of Muslim travellers are well protected under the relevant laws in Malaysia. Adopting the method of content analysis, this paper aims to discuss consumer protection issues in relation to travel and tour agencies services in Malaysia. The paper examines the adequacy of existing law in providing protection to Muslim travellers. The study discovers the lacunae in the existing legal protection which renders the protection to be inadequate. As such the study proposes improvement to the existing laws and practices so that it will be in line with shariah principles and to be able to provide adequate protection to the consumers in Muslim friendly tourism industry.
format	Conference or Workshop Item
author	Ayob, Hamidah Amin, Naemah Ramli , Noriah
author_facet	Ayob, Hamidah Amin, Naemah Ramli , Noriah
author_sort	Ayob, Hamidah
title	Consumer protection in Muslim friendly travel agencies services
title_short	Consumer protection in Muslim friendly travel agencies services
title_full	Consumer protection in Muslim friendly travel agencies services
title_fullStr	Consumer protection in Muslim friendly travel agencies services
title_full_unstemmed	Consumer protection in Muslim friendly travel agencies services
title_sort	consumer protection in muslim friendly travel agencies services
publisher	Kulliyyah of Languages and Management (KLM), International Islamic University Malaysia (IIUM)
publishDate	2016
url	http://irep.iium.edu.my/49327/ http://irep.iium.edu.my/49327/ http://irep.iium.edu.my/49327/1/ILTC2016_Consumer_Protection_in_Muslim_Friendly_travel_Agencies_services.pdf http://irep.iium.edu.my/49327/6/49327_Consumer_Protection_in_Muslim_Friendly.pdf
first_indexed	2023-09-18T21:09:46Z
last_indexed	2023-09-18T21:09:46Z
_version_	1777411174453739520

Consumer protection in Muslim friendly travel agencies services

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