Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia

Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especiall...

Full description

Bibliographic Details
Main Authors: Anwar, Md. Aftab, Gani, AAhad M. Osman, Fontaine, Rodrigue Ancelot Harvey
Format: Conference or Workshop Item
Language:English
English
Published: 2016
Subjects:
Online Access:http://irep.iium.edu.my/50017/
http://irep.iium.edu.my/50017/
http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx
http://irep.iium.edu.my/50017/3/50017_tentative.pdf
id iium-50017
recordtype eprints
spelling iium-500172018-05-24T01:44:10Z http://irep.iium.edu.my/50017/ Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia Anwar, Md. Aftab Gani, AAhad M. Osman Fontaine, Rodrigue Ancelot Harvey HF5001 Business. Business Administration Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especially in the context of recent corporate scandals and ethical violations. Although some studies were conducted on emotional intelligence in the western hemisphere, almost no empirical study was found to have conducted in the Asian context particularly in the competitive banking industry. To bridge the research gap, this study attempted to identify the effects of emotional intelligence (EI) and its underlying dimensions on organizational citizenship behaviour (OCB) of employees working in commercial banks of Malaysia. The findings indicated significant positive impacts of employees’ emotional intelligence and its specific dimensions on OCB. This empirical study found that only self-emotional awareness dimension of EI did not have statistically significant relationship with OCB, but other three dimensions of EI have significant positive relationships with OCB. Bank management should consider developing employees’ emotional intelligence being an integral part for banking industry where employee performance and organizational effectiveness are highly associated with employee citizenship behaviour. Implications of the findings for HRD research and practice are discussed at the end. Recommendations are also made for developing appropriate HRD interventions for improving EI dimensions of employees, and thereby enhancing organizational performance. 2016 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx application/pdf en http://irep.iium.edu.my/50017/3/50017_tentative.pdf Anwar, Md. Aftab and Gani, AAhad M. Osman and Fontaine, Rodrigue Ancelot Harvey (2016) Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia. In: 2016 AHRD International Research Conference in the Americas, 18th-20th Feb. 2016, Jacksonville, Florida. (Unpublished) http://www.ahrd.org/events/EventDetails.aspx?id=671609&group=
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Anwar, Md. Aftab
Gani, AAhad M. Osman
Fontaine, Rodrigue Ancelot Harvey
Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
description Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especially in the context of recent corporate scandals and ethical violations. Although some studies were conducted on emotional intelligence in the western hemisphere, almost no empirical study was found to have conducted in the Asian context particularly in the competitive banking industry. To bridge the research gap, this study attempted to identify the effects of emotional intelligence (EI) and its underlying dimensions on organizational citizenship behaviour (OCB) of employees working in commercial banks of Malaysia. The findings indicated significant positive impacts of employees’ emotional intelligence and its specific dimensions on OCB. This empirical study found that only self-emotional awareness dimension of EI did not have statistically significant relationship with OCB, but other three dimensions of EI have significant positive relationships with OCB. Bank management should consider developing employees’ emotional intelligence being an integral part for banking industry where employee performance and organizational effectiveness are highly associated with employee citizenship behaviour. Implications of the findings for HRD research and practice are discussed at the end. Recommendations are also made for developing appropriate HRD interventions for improving EI dimensions of employees, and thereby enhancing organizational performance.
format Conference or Workshop Item
author Anwar, Md. Aftab
Gani, AAhad M. Osman
Fontaine, Rodrigue Ancelot Harvey
author_facet Anwar, Md. Aftab
Gani, AAhad M. Osman
Fontaine, Rodrigue Ancelot Harvey
author_sort Anwar, Md. Aftab
title Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_short Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_full Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_fullStr Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_full_unstemmed Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_sort relationship of emotional intelligence with organizational citizenship behavior among bank employees in malaysia
publishDate 2016
url http://irep.iium.edu.my/50017/
http://irep.iium.edu.my/50017/
http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx
http://irep.iium.edu.my/50017/3/50017_tentative.pdf
first_indexed 2023-09-18T21:10:41Z
last_indexed 2023-09-18T21:10:41Z
_version_ 1777411232021610496