Quality management in Quantity Surveying firms

Quality management in Quantity Surveying firms is vital to ensure the standard of services provided by the firms. Nevertheless, limited literatures on issues and problems in relation to the practices of quality management in the firms found. The objectives of this research are to identify the proble...

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Main Authors:	Tan, Chin Keng, Johari, Sazila, Yeoh, Kah Ching
Format:	Conference or Workshop Item
Language:	English
Published:	2016
Subjects:	HD28 Management. Industrial Management
Online Access:	http://irep.iium.edu.my/50102/ http://irep.iium.edu.my/50102/ http://irep.iium.edu.my/50102/1/Tan_Chin_Keng.pdf

id	iium-50102
recordtype	eprints
spelling	iium-501022018-02-25T10:26:30Z http://irep.iium.edu.my/50102/ Quality management in Quantity Surveying firms Tan, Chin Keng Johari, Sazila Yeoh, Kah Ching HD28 Management. Industrial Management Quality management in Quantity Surveying firms is vital to ensure the standard of services provided by the firms. Nevertheless, limited literatures on issues and problems in relation to the practices of quality management in the firms found. The objectives of this research are to identify the problems of quality management in Quantity Surveying firms and to determine the strategies to overcome the problems of quality management in the firms. The method of questionnaire survey was applied to collect data for this research. 129 sets of questionnaire were distributed. 32 sets of completed questionnaire were received from the respondents for data analysis. The findings conclude that the major problems of quality management in Quantity Surveying firms are lack of systematic documentation procedures for quality management, lack of systematic coordination procedures for quality management, and lack of exposure on quality management system among staff. As for the strategies to overcome the problems, this research suggests the following strategies, i.e. promote a quality working environment, enhanced supervision from senior QS, quality award from the management to the staff, provide regular training conducted by the top management, and training of internal quality audit for all staff. 2016-03-16 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/50102/1/Tan_Chin_Keng.pdf Tan, Chin Keng and Johari, Sazila and Yeoh, Kah Ching (2016) Quality management in Quantity Surveying firms. In: 6th Asia Pacific Marketing and Management Conference, 16th-18th March 2016, Kuching, Sarawak, Malaysia. (Unpublished) http://www.conference.unimas.my/2016/apmmc/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Tan, Chin Keng Johari, Sazila Yeoh, Kah Ching Quality management in Quantity Surveying firms
description	Quality management in Quantity Surveying firms is vital to ensure the standard of services provided by the firms. Nevertheless, limited literatures on issues and problems in relation to the practices of quality management in the firms found. The objectives of this research are to identify the problems of quality management in Quantity Surveying firms and to determine the strategies to overcome the problems of quality management in the firms. The method of questionnaire survey was applied to collect data for this research. 129 sets of questionnaire were distributed. 32 sets of completed questionnaire were received from the respondents for data analysis. The findings conclude that the major problems of quality management in Quantity Surveying firms are lack of systematic documentation procedures for quality management, lack of systematic coordination procedures for quality management, and lack of exposure on quality management system among staff. As for the strategies to overcome the problems, this research suggests the following strategies, i.e. promote a quality working environment, enhanced supervision from senior QS, quality award from the management to the staff, provide regular training conducted by the top management, and training of internal quality audit for all staff.
format	Conference or Workshop Item
author	Tan, Chin Keng Johari, Sazila Yeoh, Kah Ching
author_facet	Tan, Chin Keng Johari, Sazila Yeoh, Kah Ching
author_sort	Tan, Chin Keng
title	Quality management in Quantity Surveying firms
title_short	Quality management in Quantity Surveying firms
title_full	Quality management in Quantity Surveying firms
title_fullStr	Quality management in Quantity Surveying firms
title_full_unstemmed	Quality management in Quantity Surveying firms
title_sort	quality management in quantity surveying firms
publishDate	2016
url	http://irep.iium.edu.my/50102/ http://irep.iium.edu.my/50102/ http://irep.iium.edu.my/50102/1/Tan_Chin_Keng.pdf
first_indexed	2023-09-18T21:10:48Z
last_indexed	2023-09-18T21:10:48Z
_version_	1777411238771294208

Quality management in Quantity Surveying firms

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