In search of model for evaluating the quality of e-commerce websites

The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers,...

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Main Authors:	Balfagih, Zain, Mohamed, Norshidah, Mahmud, Murni
Format:	Conference or Workshop Item
Language:	English
Published:	2008
Subjects:	T Technology (General)
Online Access:	http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf

id	iium-5109
recordtype	eprints
spelling	iium-51092012-08-28T03:43:17Z http://irep.iium.edu.my/5109/ In search of model for evaluating the quality of e-commerce websites Balfagih, Zain Mohamed, Norshidah Mahmud, Murni T Technology (General) The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers, business partners, suppliers, governments etc. Researchers have also shown that there are several perspectives about evaluation on quality for e-commerce websites, that is, one may take an approach or combination of approaches like product quality, systems as product quality, service quality of provider, quality of service offered and quality of the Human Computer Interface (HCI) design. This paper documents the review of literature on models for evaluating the quality of e-commerce websites and argues that there is still a lack of research in the area because of the inherent diversity of e-commerce. 2008-08-26 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf Balfagih, Zain and Mohamed, Norshidah and Mahmud, Murni (2008) In search of model for evaluating the quality of e-commerce websites. In: Proceeding 3rd International Information Technology Symposium. IEEE, 26 - 28 February 2010, KLCC, Kuala Lumpur, Malaysia. http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=4631628
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Balfagih, Zain Mohamed, Norshidah Mahmud, Murni In search of model for evaluating the quality of e-commerce websites
description	The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers, business partners, suppliers, governments etc. Researchers have also shown that there are several perspectives about evaluation on quality for e-commerce websites, that is, one may take an approach or combination of approaches like product quality, systems as product quality, service quality of provider, quality of service offered and quality of the Human Computer Interface (HCI) design. This paper documents the review of literature on models for evaluating the quality of e-commerce websites and argues that there is still a lack of research in the area because of the inherent diversity of e-commerce.
format	Conference or Workshop Item
author	Balfagih, Zain Mohamed, Norshidah Mahmud, Murni
author_facet	Balfagih, Zain Mohamed, Norshidah Mahmud, Murni
author_sort	Balfagih, Zain
title	In search of model for evaluating the quality of e-commerce websites
title_short	In search of model for evaluating the quality of e-commerce websites
title_full	In search of model for evaluating the quality of e-commerce websites
title_fullStr	In search of model for evaluating the quality of e-commerce websites
title_full_unstemmed	In search of model for evaluating the quality of e-commerce websites
title_sort	in search of model for evaluating the quality of e-commerce websites
publishDate	2008
url	http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf
first_indexed	2023-09-18T20:13:35Z
last_indexed	2023-09-18T20:13:35Z
_version_	1777407639827775488

In search of model for evaluating the quality of e-commerce websites

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