Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)

Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be s...

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Main Authors:	Ahmad Dahlan, Abdul Rahman, Ab Rahim, Siti Fatihah, Hashim, Nur Atikah, Zulkifli, Nor Anira, Abu Bakar, Amira Izzati
Format:	Article
Language:	English
Published:	Eclat Research Publication 2016
Subjects:	T58.6 Management information systems
Online Access:	http://irep.iium.edu.my/54721/ http://irep.iium.edu.my/54721/ http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf

id	iium-54721
recordtype	eprints
spelling	iium-547212017-07-19T05:47:35Z http://irep.iium.edu.my/54721/ Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos) Ahmad Dahlan, Abdul Rahman Ab Rahim, Siti Fatihah Hashim, Nur Atikah Zulkifli, Nor Anira Abu Bakar, Amira Izzati T58.6 Management information systems Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be seen in their daily operations. One such example is the shift from using the traditional paper-based system to Personal Digital Assistants (PDAs) for purposes of taking orders. This technological shift is believed to be able to attract more customers and boost the efficiency of operations in restaurants. Thus, the purpose of this research paper is to provide a solution for the betterment of restaurant services by incorporating a Tablet-based Ordering System (TOS) called Restaurant Ordering System or in short MyROS. This paper proposes the design and implementation of the TOS and discusses its expected effects on the operations of Nando’s restaurant outlets. This system requires the installation of tablets at each customer table which have the ability to display the details of the menu and the price, and deliver information into a centralised database. The customer tablet, kitchen display, and the cashier counter connect directly with each other via Wi-Fi. This wireless application is user-friendly, enhances efficiency by saving time, reduces human errors, and has features to enable the collection of customer feedback. This paper is based on a study conducted by Multimedia University on the implementation of the TOS in enhancing dining table services. The conceptual solution suggests that the TOS, if executed properly, can provide better value for both Nando’s and its customers. Eclat Research Publication 2016-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf Ahmad Dahlan, Abdul Rahman and Ab Rahim, Siti Fatihah and Hashim, Nur Atikah and Zulkifli, Nor Anira and Abu Bakar, Amira Izzati (2016) Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos). International Journal of Engineering Research & Management, 3 (12). pp. 96-103. ISSN 2349-2058 https://www.ijerm.com/download_data/IJERM0312016.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T58.6 Management information systems
spellingShingle	T58.6 Management information systems Ahmad Dahlan, Abdul Rahman Ab Rahim, Siti Fatihah Hashim, Nur Atikah Zulkifli, Nor Anira Abu Bakar, Amira Izzati Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
description	Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be seen in their daily operations. One such example is the shift from using the traditional paper-based system to Personal Digital Assistants (PDAs) for purposes of taking orders. This technological shift is believed to be able to attract more customers and boost the efficiency of operations in restaurants. Thus, the purpose of this research paper is to provide a solution for the betterment of restaurant services by incorporating a Tablet-based Ordering System (TOS) called Restaurant Ordering System or in short MyROS. This paper proposes the design and implementation of the TOS and discusses its expected effects on the operations of Nando’s restaurant outlets. This system requires the installation of tablets at each customer table which have the ability to display the details of the menu and the price, and deliver information into a centralised database. The customer tablet, kitchen display, and the cashier counter connect directly with each other via Wi-Fi. This wireless application is user-friendly, enhances efficiency by saving time, reduces human errors, and has features to enable the collection of customer feedback. This paper is based on a study conducted by Multimedia University on the implementation of the TOS in enhancing dining table services. The conceptual solution suggests that the TOS, if executed properly, can provide better value for both Nando’s and its customers.
format	Article
author	Ahmad Dahlan, Abdul Rahman Ab Rahim, Siti Fatihah Hashim, Nur Atikah Zulkifli, Nor Anira Abu Bakar, Amira Izzati
author_facet	Ahmad Dahlan, Abdul Rahman Ab Rahim, Siti Fatihah Hashim, Nur Atikah Zulkifli, Nor Anira Abu Bakar, Amira Izzati
author_sort	Ahmad Dahlan, Abdul Rahman
title	Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_short	Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_full	Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_fullStr	Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_full_unstemmed	Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_sort	restaurant ordering system for nando’s restaurant: a proposed conceptual solution (myros)
publisher	Eclat Research Publication
publishDate	2016
url	http://irep.iium.edu.my/54721/ http://irep.iium.edu.my/54721/ http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf
first_indexed	2023-09-18T21:17:23Z
last_indexed	2023-09-18T21:17:23Z
_version_	1777411653193695232

Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)

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