Measuring users' satisfaction with Malaysia's electronic government systems

The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end-user computing satisfaction (EUCS) model as the a priori model to measure internal end-users' satisfaction with Malaysia's electronic government systems. We gathered data f...

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Main Authors:	Mohamed, Norshidah, Hussin, Husnayati, Hussein, Ramlah
Format:	Article
Language:	English
Published:	Academic Conferences Ltd. 2009
Subjects:	JQ Political institutions Asia T Technology (General)
Online Access:	http://irep.iium.edu.my/552/ http://irep.iium.edu.my/552/ http://irep.iium.edu.my/552/1/Measuring_users%27_satisfaction_with_Malaysia%27s_Electronic_Government_systems.pdf

id	iium-552
recordtype	eprints
spelling	iium-5522011-06-24T07:21:03Z http://irep.iium.edu.my/552/ Measuring users' satisfaction with Malaysia's electronic government systems Mohamed, Norshidah Hussin, Husnayati Hussein, Ramlah JQ Political institutions Asia T Technology (General) The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end-user computing satisfaction (EUCS) model as the a priori model to measure internal end-users' satisfaction with Malaysia's electronic government systems. We gathered data from internal end-users at the level of officers and directors of Malaysia's electronic government systems. Using the structural equation modeling approach, our results show that all five first-order factors, content, accuracy, timeliness, format and ease of use, explain the contributors of satisfaction. Further, our studies provide the evidence that in Malaysia's electronic government context, end-users' satisfaction priorities are timeliness, content and accuracy. This paper makes a significant contribution by applying the Information Systems body of knowledge to measure users' satisfaction with Malaysia's electronic government systems, test and validate the EUCS model in the context of Malaysia's electronic government environment. The paper has enhanced our understanding of users' demands for interactions with business, citizens and other government personnel in the Malaysian electronic government environment. Academic Conferences Ltd. 2009 Article PeerReviewed application/pdf en http://irep.iium.edu.my/552/1/Measuring_users%27_satisfaction_with_Malaysia%27s_Electronic_Government_systems.pdf Mohamed, Norshidah and Hussin, Husnayati and Hussein, Ramlah (2009) Measuring users' satisfaction with Malaysia's electronic government systems. The Electronic Journal of e-Government, 7 (3). pp. 283-294. ISSN 1479-439X http://www.ejeg.com/volume7/issue3
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	JQ Political institutions Asia T Technology (General)
spellingShingle	JQ Political institutions Asia T Technology (General) Mohamed, Norshidah Hussin, Husnayati Hussein, Ramlah Measuring users' satisfaction with Malaysia's electronic government systems
description	The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end-user computing satisfaction (EUCS) model as the a priori model to measure internal end-users' satisfaction with Malaysia's electronic government systems. We gathered data from internal end-users at the level of officers and directors of Malaysia's electronic government systems. Using the structural equation modeling approach, our results show that all five first-order factors, content, accuracy, timeliness, format and ease of use, explain the contributors of satisfaction. Further, our studies provide the evidence that in Malaysia's electronic government context, end-users' satisfaction priorities are timeliness, content and accuracy. This paper makes a significant contribution by applying the Information Systems body of knowledge to measure users' satisfaction with Malaysia's electronic government systems, test and validate the EUCS model in the context of Malaysia's electronic government environment. The paper has enhanced our understanding of users' demands for interactions with business, citizens and other government personnel in the Malaysian electronic government environment.
format	Article
author	Mohamed, Norshidah Hussin, Husnayati Hussein, Ramlah
author_facet	Mohamed, Norshidah Hussin, Husnayati Hussein, Ramlah
author_sort	Mohamed, Norshidah
title	Measuring users' satisfaction with Malaysia's electronic government systems
title_short	Measuring users' satisfaction with Malaysia's electronic government systems
title_full	Measuring users' satisfaction with Malaysia's electronic government systems
title_fullStr	Measuring users' satisfaction with Malaysia's electronic government systems
title_full_unstemmed	Measuring users' satisfaction with Malaysia's electronic government systems
title_sort	measuring users' satisfaction with malaysia's electronic government systems
publisher	Academic Conferences Ltd.
publishDate	2009
url	http://irep.iium.edu.my/552/ http://irep.iium.edu.my/552/ http://irep.iium.edu.my/552/1/Measuring_users%27_satisfaction_with_Malaysia%27s_Electronic_Government_systems.pdf
first_indexed	2023-09-18T20:07:40Z
last_indexed	2023-09-18T20:07:40Z
_version_	1777407267677667328

Measuring users' satisfaction with Malaysia's electronic government systems

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