Ismail, N. A., & Hussin, H. (2016). The effect of E-CRM features on customers satisfaction for airline e-ticket services in Malaysia. The Institute of Electrical and Electronics Engineers, Inc.
Chicago Style (17th ed.) CitationIsmail, Nor Alina, and Husnayati Hussin. The Effect of E-CRM Features on Customers Satisfaction for Airline E-ticket Services in Malaysia. The Institute of Electrical and Electronics Engineers, Inc, 2016.
MLA (8th ed.) CitationIsmail, Nor Alina, and Husnayati Hussin. The Effect of E-CRM Features on Customers Satisfaction for Airline E-ticket Services in Malaysia. The Institute of Electrical and Electronics Engineers, Inc, 2016.
Warning: These citations may not always be 100% accurate.