Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level

This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The...

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Main Authors:	Ponrahono, Zakiah, Bachok, Syahriah, Mohamed Osman, Mariana, Ibrahim, Mansor, Abdullah, Muhammad Faris
Format:	Article
Language:	English English
Published:	Malaysian Institute of Planners 2017
Subjects:	HE Transportation and Communications HE305 Urban transportation
Online Access:	http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/1/Public%20Bus.pdf http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf

id	iium-57309
recordtype	eprints
spelling	iium-573092017-07-18T07:03:22Z http://irep.iium.edu.my/57309/ Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris HE Transportation and Communications HE305 Urban transportation This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers' load threshold. Malaysian Institute of Planners 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/57309/1/Public%20Bus.pdf application/pdf en http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf Ponrahono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Abdullah, Muhammad Faris (2017) Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level. Planning Malaysia : Journal of the Malaysian Institute of Planners, 15 (1). pp. 229-234. ISSN 1675-6215 E-ISSN 0128-0945 http://www.planningmalaysia.org/index.php/pmj/article/view/238/218 10.21837/pmjournal.v15.i6.238
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HE Transportation and Communications HE305 Urban transportation
spellingShingle	HE Transportation and Communications HE305 Urban transportation Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
description	This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers' load threshold.
format	Article
author	Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris
author_facet	Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris
author_sort	Ponrahono, Zakiah
title	Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
title_short	Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
title_full	Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
title_fullStr	Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
title_full_unstemmed	Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
title_sort	public bus level of service performance in peninsular malaysia: correlation analyses on level of service (los) and passengers' satisfaction level
publisher	Malaysian Institute of Planners
publishDate	2017
url	http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/1/Public%20Bus.pdf http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf
first_indexed	2023-09-18T21:20:59Z
last_indexed	2023-09-18T21:20:59Z
_version_	1777411880122318848

Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level

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